Expert Client Platform Manager

1 week ago

Singapore beBeeKnowledge Full time $60,000 - $100,000
IT Support Professional

The role of an IT Support Professional is to manage the installation, configuration, testing, and operations of client platforms. They are responsible for ensuring that all systems are running smoothly and efficiently.

Key Responsibilities:
  • Manage the installation, configuration, testing, and operations of client platforms.
  • Troubleshoot and resolve issues with client platforms; provide temporary and/or permanent solutions.
  • Handle service requests and provide timely status updates to relevant stakeholders.
  • Monitor and document system configurations to ensure compliance with agreed service levels.
  • Participate in projects related to the implementation and upgrade of client platforms.
  • Conduct research and evaluation of new tools for managing client platforms.
  • Provide technical advice to customers or project teams on systems-related matters.
  • Manage client platform systems, including changes via a formal change request process.
  • Prepare and deliver regular reports on the performance and status of systems.
  • Support sales efforts by providing information about client platforms to potential customers.
  • Determine and analyze infrastructure requirements to support business needs.
  • Develop and maintain facility management standards and best practices.
Mandatory Skills:
  • Strong knowledge of Windows operating systems.
Preferred Skills:
  • Familiarity with newer versions of Windows operating systems.

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