Digital Health Programme Coordinator
5 days ago
Are you passionate about mental health and technology? We are seeking a highly organized individual to support our internet-based Cognitive Behavioural Therapy (iCBT) programme.
The successful candidate will work closely with our team to ensure smooth day-to-day operations, with a strong focus on supporting counsellors in their use of the platform, monitoring participant safety, and facilitating timely clinical escalation when needed.
Counsellor Support- Organise and support onboarding, training sessions, and ongoing case consultation meetings
- Coordinate and troubleshoot issues reported by counsellors
Participant Safety & Monitoring
- Monitor the iCBT dashboard for any suicide risk or escalation flags and coordinate with in-house clinical psychologists to ensure timely follow-up and support
Research & Evaluation Support
- Coordinate qualitative research activities such as interviews between participants and freelance interviewers
- Collect, organise, and summarise feedback from both participants and counsellors for reporting and quality improvement purposes
- Assist with documentation and data organisation related to programme operations
Requirements
- Bachelor's degree in psychology, business, or other related fields
- Demonstrated interest in mental health and/or digital health
- Strong communication and coordination skills; comfortable working with multiple stakeholders
- Good IT literacy and a willingness to engage with tech platforms and dashboards
- Conscientious, organised, detail-oriented, and adaptable to evolving programme needs
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