Digital Health Programme Manager

6 days ago

Singapore beBeeProgramme Full time

Programme Operations Coordinator

We are seeking a highly organized and detail-oriented individual to support the ongoing implementation of our internet-based Cognitive Behavioural Therapy (iCBT) programme.

The successful candidate will work closely with our team to ensure smooth day-to-day operations, with a strong focus on supporting counsellors in their use of the platform, monitoring participant safety, and facilitating timely clinical escalation when needed.

Counsellor Support:

  • Organise and support onboarding, training sessions, and ongoing case consultation meetings
  • Coordinate and troubleshoot issues reported by counsellors

Participant Safety & Monitoring:

  • Monitor the iCBT dashboard for any suicide risk or escalation flags and coordinate with in-house clinical psychologists to ensure timely follow-up and support

Research & Evaluation Support:

  • Coordinate qualitative research activities such as interviews between participants and freelance interviewers
  • Collect, organize, and summarize feedback from both participants and counsellors for reporting and quality improvement purposes
  • Assist with documentation and data organization related to programme operations

Requirements

  • Bachelor's degree in psychology, business, or other related fields
  • Demonstrated interest in mental health and/or digital health
  • Strong communication and coordination skills; comfortable working with multiple stakeholders
  • Good IT literacy and a willingness to engage with tech platforms and dashboards
  • Conscientious, organized, detail-oriented, and adaptable to evolving programme needs

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