Customer Insights Leader

4 days ago

Singapore beBeeCustomer Full time $90,000 - $120,000
Job Title: Customer Insights Leader

As a seasoned professional in customer experience and insights, you will be instrumental in developing and implementing strategies that drive business growth through enhanced customer satisfaction and loyalty. Your leadership skills will enable you to motivate cross-functional teams to deliver innovative solutions that meet customer needs.

Key Responsibilities:
  • Develop and implement data-driven strategies to collect and analyze customer insights from multiple channels
  • Translate complex data into actionable recommendations to address customer pain points across touchpoints
  • Lead segmentation and other insight-related projects to drive customer-centric decision-making
  • Present insights to internal stakeholders to support data-driven decision-making
  • Utilize analytics, machine learning, and automation tools to enhance insight generation and delivery

Requirements:
  • Bachelor's degree in Business, Service Management, Statistics, Data Analytics, or a related field
  • Certifications in Customer Experience Management (CXM), Service Design, Agile methodologies, Six Sigma, Lean methodologies, and data analytics are desirable
  • Minimum 10-12 years of progressive experience in customer experience, market research, service management, and data analytics
  • Proven track record in leading and managing teams
  • Experience in developing and implementing customer experience strategies
  • Strong analytical and problem-solving skills with proficiency in data analysis, statistical software, and key driver analysis
  • Experience in designing and conducting customer surveys and research
  • Knowledge of survey management systems, customer data management, and data warehousing
  • Experience in process improvement methodologies (e.g., BPR, Six Sigma, Lean) and service blueprinting

Benefits:

By joining our team, you will have the opportunity to work on exciting projects that drive business growth and customer satisfaction.


Others:

This is an excellent opportunity for professionals who want to make a meaningful impact on customer experience and business outcomes.

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