Customer Insights Leader

4 days ago

Singapore beBeeCustomerInsights Full time $90,000 - $120,000
Senior Customer Insights Strategist

We are seeking a seasoned Senior Customer Insights Strategist to join our team and drive innovation in public services by leveraging data-driven insights and human-centred design principles.

  • The ideal candidate will have a strong background in customer experience, market research or service design, with at least 10 to 12 years of progressive experience.
  • Key responsibilities include developing strategic frameworks for collecting, analyzing and interpreting customer feedback and service interactions, leading key segmentation projects such as Know-Your-Customer (KYC), and utilising analytics tools to create impactful dashboards and reporting.
  • The successful candidate will also be responsible for presenting key findings at senior forums to influence strategic priorities and advocate for citizen-centric innovation, overseeing the redesign of public services using Human-Centred Design (HCD) methods, and inspiring and managing a multidisciplinary team across Customer Experience, Insights, and Service Design portfolios.
Requirements:
  • Bachelor's Degree in Business, Statistics, Service Design, Data Analytics or a related field.
  • Excellent analytical and problem-solving skills, with hands-on experience using statistical software.
  • Familiarity with survey tools, customer data management platforms, and practical knowledge of process improvement methodologies like BPR, Six Sigma, Lean.

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