Chief Customer Insights Officer

1 week ago

Singapore beBeeDataDriven Full time $100,000 - $120,000
Customer Insights Leadership Opportunity

We are seeking a seasoned Customer Insights leader to spearhead the design and implementation of data-driven strategies that transform public services.

Job Scope:

  • Develop and lead robust customer insights initiatives to inform business decisions.
  • Spearhead key segmentation projects to ensure targeted and inclusive service delivery.
  • Leverage analytics tools to create impactful dashboards and reporting.
  • Present regularly at senior forums to influence strategic priorities and advocate for citizen-centric innovation.
  • Lead cross-functional teams in redesigning public services using Human-Centred Design methods.
  • Inspire and manage a multidisciplinary team across Customer Experience, Insights, and Service Design portfolios.

Requirements:

  • Bachelor's Degree in Business, Statistics, Service Design, Data Analytics, or a related field.
  • At least 10 to 12 years' of progressive experience in customer experience, market research or service design.
  • Excellent analytical and problem-solving skills, with hands-on experience using statistical software.
  • Familiarity with survey tools, customer data management platforms.
  • Practical knowledge of process improvement methodologies like BPR, Six Sigma, Lean.

Benefits:

Join a mission-driven organization that puts people at the centre of public health services. Enjoy a dynamic and inclusive work environment that fosters collaboration and growth.

How to Apply:

Submit your resume and cover letter to demonstrate your qualifications and passion for customer insights leadership.

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