ECommerce Client Service Representative

2 days ago


Singapore PERSOLKELLY Singapore Pte Ltd (Formerly Kelly Services Singapore Pte Ltd) Full time
Job Responsibilities

In this critical role, you will be responsible for overseeing various aspects of our business, including managing client relationships, resolving issues, and implementing process improvements. Your primary goal will be to deliver exceptional results and contribute to the growth and success of our organization.

You will work closely with our cross-functional teams to identify areas for improvement and develop effective solutions. Your expertise in software programs and data analysis will be essential in driving informed decision-making and streamlining processes.

Your exceptional customer service skills and ability to communicate effectively will enable you to build strong relationships with clients and colleagues alike. You will be expected to stay up-to-date with industry trends and best practices, applying your knowledge to enhance our services and drive innovation.

  • Main Responsibilities:
  • Manage client relationships, ensuring high levels of satisfaction and loyalty
  • Resolving issues and complaints in a prompt and professional manner
  • Collaborate with cross-functional teams to identify areas for improvement and develop solutions
  • Implement process improvements and optimize existing workflows
  • Analyze data and create reports to inform business decisions

Requirements

  • Key Requirements:
  • 2-3 years of experience in Retail or eCommerce operations, client services, or relevant experience
  • Luxury eCommerce sales and customer service experience preferred, with a keen understanding of luxury customer needs and expectations
  • Excellent organizational skills, strong customer relationship skills, and the ability to prioritize and multi-task
  • Proven experience with software programs, including Microsoft Word, Excel, PowerPoint, etc.
  • Proficiency in Microsoft software/Salesforce/Manhattan/AS400 is an advantage
  • General understanding of common eCommerce KPIs, target setting, and external benchmarks
  • Fluent in English and Thai to assist with Thai-speaking customers for the Thailand market
  • Ability to work a flexible retail schedule, including weekends, evenings, holidays, and key event days


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