ECommerce Client Service Representative
2 days ago
In this critical role, you will be responsible for overseeing various aspects of our business, including managing client relationships, resolving issues, and implementing process improvements. Your primary goal will be to deliver exceptional results and contribute to the growth and success of our organization.
You will work closely with our cross-functional teams to identify areas for improvement and develop effective solutions. Your expertise in software programs and data analysis will be essential in driving informed decision-making and streamlining processes.
Your exceptional customer service skills and ability to communicate effectively will enable you to build strong relationships with clients and colleagues alike. You will be expected to stay up-to-date with industry trends and best practices, applying your knowledge to enhance our services and drive innovation.
- Main Responsibilities:
- Manage client relationships, ensuring high levels of satisfaction and loyalty
- Resolving issues and complaints in a prompt and professional manner
- Collaborate with cross-functional teams to identify areas for improvement and develop solutions
- Implement process improvements and optimize existing workflows
- Analyze data and create reports to inform business decisions
Requirements
- Key Requirements:
- 2-3 years of experience in Retail or eCommerce operations, client services, or relevant experience
- Luxury eCommerce sales and customer service experience preferred, with a keen understanding of luxury customer needs and expectations
- Excellent organizational skills, strong customer relationship skills, and the ability to prioritize and multi-task
- Proven experience with software programs, including Microsoft Word, Excel, PowerPoint, etc.
- Proficiency in Microsoft software/Salesforce/Manhattan/AS400 is an advantage
- General understanding of common eCommerce KPIs, target setting, and external benchmarks
- Fluent in English and Thai to assist with Thai-speaking customers for the Thailand market
- Ability to work a flexible retail schedule, including weekends, evenings, holidays, and key event days
-
Client Service Representative
7 days ago
Singapore Fraxtor Private Limited Full timeAbout Fraxtor Private LimitedFraxtor Private Limited is a dynamic company that offers hands-on training and exposure in relationship management and fundraising within the Private Equity Real Estate (PERE) space.Responsibilities:Handle all administrative tasks related to client accounts, including documentation and record-keepingAssist in the client...
-
Client Relations Representative
7 days ago
Singapore Private Advertiser Full timeThe Client Relations Representative will play a vital role in building and maintaining strong relationships with our clients. As a representative of Private Advertiser, you will be responsible for providing exceptional customer service and support to our clients.The primary responsibilities of this position include:Answering calls and responding to emails...
-
Client Service Delivery Representative
3 weeks ago
Singapore LEASEWEB SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesClient Service Delivery RepresentativeThe Leaseweb APAC team is growing quickly and looking for talented individuals to join us.The Department:The role of Client Service Delivery Representative is situated in the contract management team. This team continuously adds value by delivering impeccable support on all contract-related...
-
Ecommerce Manager
7 days ago
Singapore LG H&H Singapore Private Limited Full timeGet AI-powered advice on this job and more exclusive features. We are seeking a strategic and results-driven Ecommerce Manager to oversee and optimize our online sales channels. The ideal candidate will be responsible for managing ecommerce operations, developing marketing strategies, improving user experience, and driving revenue growth. This role requires...
-
eCommerce Specialist
3 days ago
Singapore Thermo Fisher Scientific Inc. Full timeWork Schedule Standard (Mon-Fri)Environmental Conditions Office Job Description Overview: We are seeking an innovative and results-driven eCommerce Specialist to join our team at Thermo Fisher Scientific. This role is pivotal in ensuring our digital platform operates seamlessly, delivering an outstanding customer experience. The ideal candidate will have a...
-
Client Service Representative
2 days ago
Singapore PERSOLKELLY Singapore Pte Ltd (Formerly Kelly Services Singapore Pte Ltd) Full timeIn this role, you will have the opportunity to work with our valued clients, providing expert support and guidance on banking services and products.You will be responsible for identifying opportunities to enhance services and products, ensuring customer satisfaction while providing personalized support over the telephone.This position offers a competitive...
-
eCommerce Executive
1 week ago
Singapore HUSH COSMETICS PTE. LTD. Full timeRoles & ResponsibilitiesWe're seeking a detail-oriented eCommerce Executive to join our online retail team. This role combines customer service excellence with digital content creation and eCommerce strategy to drive our online presence and sales performance. In particular, we're seeking a proactive team member who can:Work independently and take initiative...
-
eCommerce Executive
1 week ago
Singapore HUSH COSMETICS PTE. LTD. Full timeRoles & ResponsibilitiesWe're seeking a detail-oriented eCommerce Executive to join our online retail team. This role combines customer service excellence with digital content creation and eCommerce strategy to drive our online presence and sales performance. In particular, we're seeking a proactive team member who can:Work independently and take initiative...
-
eCommerce Specialist
7 days ago
Singapore Thermo Fisher Scientific Full timeWork Schedule Standard (Mon-Fri)Environmental Conditions Office Job Description Overview: We are seeking an innovative and results-driven eCommerce Specialist to join our team at Thermo Fisher Scientific. This role is pivotal in ensuring our digital platform operates seamlessly, delivering an outstanding customer experience. The ideal candidate will have a...
-
Ecommerce Project Lead
7 days ago
Singapore VISEO ASIA Full timeAbout VISEO ASIAVISEO ASIA is a leading player in the ecommerce industry, shaping the future of commerce through innovative solutions.We are seeking an experienced Ecommerce Project Lead to join our team and drive high-impact projects across Asia.The ideal candidate will have a proven track record of managing end-to-end project execution, from planning and...
-
eCommerce Specialist
4 days ago
Singapore FISHER SCIENTIFIC PTE LTD Full timeRoles & ResponsibilitiesWorking Location: The Capricorn - 1 Science Park Road, Singapore Science Park 2, Singapore 117528Overview:We are seeking an innovative and results-driven eCommerce Specialist to join our team at Thermo Fisher Scientific. This role is pivotal in ensuring our digital platform operates seamlessly, delivering an outstanding customer...
-
Ecommerce Operations Specialist
7 days ago
Singapore GRAND OCEAN BRANDS PTE LTD Full timeGRAND OCEAN BRANDS PTE LTD is seeking a highly skilled Ecommerce Operations Specialist to oversee the operational aspects of our ecommerce business.Key Responsibilities:Manage all logistics and warehouse operations, ensuring timely receipt of incoming shipments.Oversee the order fulfilment process, including packing and dispatching, to ensure timely and...
-
Sales and Client Service Representative
7 days ago
Singapore Bloomberg Full timeCompany OverviewBloomberg is a global leader in financial data and news, serving over 320,000 professionals worldwide. Our mission is to provide the highest-quality data, analytics, and technology to help our clients succeed in the financial markets.Job SummaryWe are seeking an experienced professional to join our Analytics & Sales team in Singapore. As a...
-
Customer Service Representative
5 days ago
Singapore MINDFLEX EDUCATION PTE. LTD. Full timeAt MINDFLEX EDUCATION PTE. LTD., we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our operations team, you will be responsible for handling day-to-day business operations, attending to interested clients, and providing exceptional customer service.About the RoleHandle Day-To-Day Business Operations of...
-
Client Services Lead
3 weeks ago
Singapore SHELL INFOTECH PTE. LTD. Full timeRoles & ResponsibilitiesResponsibilitiesLead revenue growth for strategic accounts and direct client-facing initiatives. Collaborate with the Client Industry Managers to design and implement sales plans. Oversee and mentor a team of account managers, providing guidance and support. Develop and execute strategic account plans aligned with client...
-
Client Services Lead
4 weeks ago
Singapore KRIS INFOTECH PTE. LTD. Full timeRoles & ResponsibilitiesJob Description: Lead revenue growth for strategic accounts and direct client-facing initiatives. Collaborate with the Client Industry Managers to design and implement sales plans. Oversee and mentor a team of account managers, providing guidance and support. Develop and execute strategic account plans aligned with client...
-
Customer Service Representative
2 days ago
Singapore Recruit Express Pte Ltd Full timeJob OverviewWe are seeking a skilled Customer Service Representative to join our team. As a key member of our call centre, you will be responsible for providing exceptional customer service and ensuring a positive experience for our clients.Key Responsibilities- Take accurate and correct orders from customers- Provide product advisory and answer customer...
-
Sales and Client Service Early Professional
7 days ago
Singapore Bloomberg Full timeCareer Opportunities in Sales and Client ServiceIn this role, you will have the opportunity to enter our sales department where you will manage client relationships and grow revenue through identifying new business opportunities.As a representative of Bloomberg, you will be the face of the company for our clients. You will work closely with our Analytics...
-
ECommerce Manager
6 days ago
Singapore MCi Career Services Full timeJob Summary We are seeking a strategic and results-driven Ecommerce Manager to oversee and optimize our online sales channels. The ideal candidate will be responsible for managing ecommerce operations, developing marketing strategies, improving user experience, and driving revenue growth. This role requires a strong understanding of ecommerce platforms,...
-
Luxury Client Specialist
2 days ago
Singapore PERSOLKELLY Singapore Pte Ltd (Formerly Kelly Services Singapore Pte Ltd) Full timeAbout UsPERSOLKELLY Singapore Pte Ltd (Formerly Kelly Services Singapore Pte Ltd) is a leading provider of temporary staffing and HR solutions, dedicated to helping organizations achieve their business objectives while supporting the careers of job seekers.We pride ourselves on delivering personalized service, innovative solutions, and expert advice to our...