ECommerce Manager

5 days ago

Singapore MCi Career Services Full time

Job Summary
We are seeking a strategic and results-driven
Ecommerce Manager
to oversee and optimize our online sales channels. The ideal candidate will be responsible for managing ecommerce operations, developing marketing strategies, improving user experience, and driving revenue growth. This role requires a strong understanding of ecommerce platforms, digital marketing, and customer behaviour.
Key Responsibilities:
Ecommerce Strategy & Management
Develop and execute ecommerce strategies to increase online sales and customer engagement.
Manage the online store, ensuring optimal performance, security, and user experience.
Oversee website merchandising, including product listings, descriptions, and promotions.
Coordinate with developers, designers, and content creators to enhance site functionality and aesthetics.
Optimize internal workflows to increase efficiency, identifying roadblocks and opportunities to grow e-commerce business.
Digital Marketing & SEO
Implement and manage digital marketing campaigns, including SEO, PPC, email marketing, and social media.
Optimize website for search engines to increase organic traffic and visibility.
Analyze customer data and market trends to refine marketing strategies.
Work closely with enabler agencies to plan and implement online activities and promotions to drive traffic and sales.
Manage partners such as ecommerce enablers and digital marketing agencies, overseeing tendering, reviewing agreements, negotiating fees, managing performance, and resolving disputes.
Ensure sufficient time is given to the Design team to create advertising material and enhance product visuals for social media and ecommerce usage.
Prepare and oversee all e-store promotion copywriting and VMD requests. Schedule off-site advertisements and prepare copywriting.
Plan new brand expansions and liaise with HQ for new launches.
Conduct market research and analysis to stay up-to-date with industry trends and competitive landscapes.
Derive strategies and action plans to increase traffic, acquire new customers, and increase conversion rates to meet revenue and growth targets.
Customer Experience & Conversion Optimization
Improve the online shopping experience to boost conversion rates and customer satisfaction.
Propose and execute new ideas to enhance the customer’s shopping experience and engagement.
Implement A/B testing, UX enhancements, and personalized recommendations.
Manage customer service processes and feedback loops to improve engagement.
Inventory & Order Management
Oversee stock levels and inventory planning to prevent shortages or overstocking.
Work closely with supply chain teams to ensure timely order fulfillment.
Monitor return rates and implement strategies to minimize losses.
Collaborate with the Brands team to ensure products arrive on time for campaigns or launches.
Follow up with the SCM team to consolidate stocks and assist in planning ECommerce promotion booklets.
Performance Analysis & Reporting
Track key performance metrics (KPIs) such as traffic, conversion rates, average order value, and customer retention.
Use analytics tools (Google Analytics, Shopify, Magento, etc.) to measure success and optimize performance.
Prepare reports and insights to guide decision-making and strategy adjustments.
Qualifications & Skills:
Bachelor's Degree in Information Technologies (E-Commerce), Business Administration in E-Commerce, or equivalent graduate-level degree.
Minimum of 5 years of experience in ecommerce management, digital marketing, or a similar role.
Proficiency in ecommerce platforms such as Shopify, Magento, WooCommerce, or BigCommerce.
Experience with SEO, Google Ads, Facebook Ads, and email marketing automation.
Strong analytical skills and familiarity with data tools like Google Analytics.
Excellent communication, leadership, and problem-solving abilities.
Strong time management skills with the ability to prioritize tasks effectively.
Applicants
who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits.
Please submit your updated resume in MS Word format by using the
APPLY NOW BUTTON.
By submitting your personal data and/or resume, you give consent to the collection, use, and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of processing and administration relating to this job application.
**We regret to inform that only shortlisted candidates will be notified.
Linda LIM
Registration Number: R1221302
EA Licence No: 06C2859 (MCI Career Services Pte Ltd)
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