Client Service Representative
6 days ago
In this role, you will have the opportunity to work with our valued clients, providing expert support and guidance on banking services and products.
You will be responsible for identifying opportunities to enhance services and products, ensuring customer satisfaction while providing personalized support over the telephone.
This position offers a competitive salary with shift allowances, as well as a pathway for professional growth and development within the organization.
Job Description:
- Deliver personalized service to customers on banking products, accounts, and services enquiries in an effective and efficient manner.
- Understand customers' needs and provide appropriate solutions and attention.
- Identify cross-sell opportunities during customer interaction.
- Consistently deliver quality service to achieve total customer satisfaction.
- Solicit customer feedback and identify problem trends for improvement actions.
Requirements:
- Prior experience in a call center or customer service environment is an advantage.
- Proficiency in MS Office applications is required to manage customer interactions and documentation effectively.
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