Luxury Client Specialist

4 days ago


Singapore PERSOLKELLY Singapore Pte Ltd (Formerly Kelly Services Singapore Pte Ltd) Full time
About Us

PERSOLKELLY Singapore Pte Ltd (Formerly Kelly Services Singapore Pte Ltd) is a leading provider of temporary staffing and HR solutions, dedicated to helping organizations achieve their business objectives while supporting the careers of job seekers.

We pride ourselves on delivering personalized service, innovative solutions, and expert advice to our clients and candidates alike. Our extensive network of resources allows us to cater to diverse industry needs and offer tailored support for businesses of all sizes.

Our mission is to empower individuals to excel in their careers and drive growth for our clients. With a commitment to excellence, we strive to build long-lasting relationships based on trust, integrity, and mutual respect.

Role Overview

This exciting opportunity will have you working closely with our talented team to deliver exceptional results and exceed client expectations. You will be responsible for managing day-to-day operations, providing top-notch customer service, and driving sales growth through strategic initiatives.

The ideal candidate will possess a passion for delivering world-class service, a knack for problem-solving, and the ability to thrive in a fast-paced environment. If you're looking for a challenging role that offers endless opportunities for growth and development, this could be the perfect fit for you

Responsibilities

  • Main Responsibilities:
  • Manage day-to-day operations, ensuring seamless execution of tasks and activities
  • Provide exceptional customer service, addressing queries and concerns promptly and professionally
  • Develop and implement sales strategies to drive revenue growth and meet targets
  • Collaborate with cross-functional teams to identify opportunities and improve processes
  • Maintain accurate records, reports, and data to inform business decisions

Requirements

  • Key Requirements:
  • 2-3 years of experience in Retail or eCommerce operations, client services, or relevant experience
  • Luxury eCommerce sales and customer service experience preferred, with a keen understanding of luxury customer needs and expectations
  • Excellent organizational skills, strong customer relationship skills, and the ability to prioritize and multi-task
  • Proven experience with software programs, including Microsoft Word, Excel, PowerPoint, etc.
  • Proficiency in Microsoft software/Salesforce/Manhattan/AS400 is an advantage
  • General understanding of common eCommerce KPIs, target setting, and external benchmarks
  • Fluent in English and Thai to assist with Thai-speaking customers for the Thailand market
  • Ability to work a flexible retail schedule, including weekends, evenings, holidays, and key event days


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