Luxury Lifestyle Ambassador
5 days ago
At Gemini Personnel Pte Ltd, we are seeking a highly skilled Luxury Lifestyle Ambassador to join our team. As a key member of our elite membership club, you will be responsible for delivering exceptional experiences to our discerning clients.
Key Responsibilities:- Application Processing & Member Records:
- Efficiently process new membership applications, ensuring accurate updates to member records.
- Maintain strict confidentiality while ensuring compliance with company policies and procedures.
- Communication & Engagement:
- Regularly update members on policies, upcoming events, promotions, and offerings via personalized communication strategies.
- Promote member-exclusive events, fostering engagement through tailored communication approaches.
- Special Requests & Event Coordination:
- Handle special member requests, such as booking reservations, arranging private events, and providing expert recommendations for an exceptional experience.
- Ensure seamless event execution, from initial inquiry to final follow-up, while exceeding member expectations.
- Member Relations & Issue Resolution:
- Address member concerns, complaints, and feedback with professionalism, offering timely and satisfactory resolutions to maintain high satisfaction levels.
- Financial Management & Transactions:
- Oversight of membership fee collections and processing payments accurately.
- Keep thorough financial records of dues and transactions, ensuring transparency and accountability.
- Reservations & Facility Management:
- Manage dining, event, and facility reservations, ensuring real-time system updates and accuracy.
- Ensure all service areas maintain exceptional standards of cleanliness, comfort, and luxury.
- Member Experience Optimization:
- Continuously assess opportunities to enhance the overall member experience and encourage active participation in events and activities.
- Ensure the concierge desk consistently provides top-tier service, aligning with our organization's high standards.
- Record Keeping & Tracking:
- Maintain detailed records of member interactions, membership statuses, and guest visits for streamlined tracking and future reference.
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