Front Office Ambassador

5 days ago

Singapore beBeeCustomer Full time $2,500 - $4,500
Job Title: Guest Service Agent - Front Office

We are seeking a skilled Guest Service Agent to join our front office team. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring a seamless guest experience.

Key Responsibilities:
  • Prepare workstations at the start of each shift and ensure all equipment and required materials are in order.
  • Handle room registration of arriving guests in accordance with Service Quality Review standards to achieve optimal customer satisfaction.
  • Stay up-to-date on internal promotions and familiarize yourself with the local community and famous events in town. Provide appropriate recommendations to guests to enhance their stay in MBS and Singapore.
  • Perform lobby ambassador duties, including attending to guests upon arrival and directing them to designated check-in/check-out locations. Engage and interact with guests during the wait to enhance their arrival experience.
  • Adapt to changes and ensure adherence to organizational operating procedures and service standards.
  • Handle the arrival and departure process of Gaming VIPs, including those arriving and departing via private jet and airport limousine transfers.
  • Handle the arrival and departure process of Non-Gaming VIPs and limousine arrival guests, including room assignments and meet-and-greet service.
  • Handle group arrivals by communicating with organizers/tour leaders, managing room assignments, preparing room keys, welcoming groups upon arrival, and liaising with Express Service for wake-up call requests and In-Room Dining for takeaway breakfast requests.
  • Handle guest requests and redirect requests to the appropriate department(s) if the request is not within scope and capacity of the Front Office, ensuring guest requests are followed through.
  • Handle guest requests made through incoming calls and perform follow-up with the Command Centre.
  • Handle guests' challenges and feedback and escalate to higher management if necessary.
  • Handle room checkouts, including regular checkout, express checkout, and video checkout.
  • Support Guest Service Agents with the assignment of clean rooms during the check-in process.
  • Handle cashiering activities, including deposits, paid-outs, and foreign currency exchange.
  • Handle hotel expenses settlement of Gaming VIPs.
  • Perform night audit functions, including date roll procedures and reconciliation of Front Office and Concierge TMs' cashiering transactions.
  • Perform back-of-house roles, including credit card settlement for express checkouts, guest billing enquiries, FCS requests, guest amenities arrangement, check-in/out of back-to-back reservations, and in-house guest high balance credit checks.
  • Liaise with Finance and Casino teams for all past-dated guests.
Requirements:
  • Strong communication and interpersonal skills.
  • Ability to multitask and prioritize tasks efficiently.
  • High level of accuracy and attention to detail.
  • Ability to work effectively in a fast-paced environment.
  • Basic computer skills and knowledge of hospitality systems.
Benefits:
  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • Professional training and certification programs.
What We Offer:
  • A dynamic and inclusive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • Professional training and certification programs.

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