Field Support Engineer for Collaboration Technologies

1 month ago


Singapore NTT DATA Full time
About the Role

NTT DATA is seeking an experienced Field Support Engineer to join our team. In this role, you will provide second-line remote and onsite technical support to clients, ensuring their collaboration technologies are configured, installed, and operational.

Key Responsibilities
  • Configure, install, and test client infrastructure to ensure it meets their requirements.
  • Install and configure software according to client specifications.
  • Proactively identify problems and errors, logging incidents in a timely manner.
  • Liaise with stakeholders to expedite diagnosis and resolution of errors and problems.
  • Investigate second-line support calls and identify root causes using knowledge articles.
  • Respond to and diagnose alerts, escalating to L3 Field Engineer when necessary.
  • Update incidents with progress and resolution details in a timely manner.
  • Ensure efficient and comprehensive resolution of incidents and requests.
Requirements
  • Moderate level experience in Collaboration technologies such as Call managers, Voice Gateways, Call recording, Scripting, Messaging, VOIP, IP Telephony.
  • Moderate level experience in technical support to clients.
  • Moderate level experience in diagnosis and troubleshooting.
  • Moderate level experience providing remote support in Collaboration technologies.
  • Basic understanding of Network routing and switching.
Salary

The estimated salary for this role is $60,000 - $80,000 per year, depending on location and experience.

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success.



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