Field Support Engineer for Collaboration Technologies
1 month ago
NTT DATA is seeking an experienced Field Support Engineer to join our team. In this role, you will provide second-line remote and onsite technical support to clients, ensuring their collaboration technologies are configured, installed, and operational.
Key Responsibilities- Configure, install, and test client infrastructure to ensure it meets their requirements.
- Install and configure software according to client specifications.
- Proactively identify problems and errors, logging incidents in a timely manner.
- Liaise with stakeholders to expedite diagnosis and resolution of errors and problems.
- Investigate second-line support calls and identify root causes using knowledge articles.
- Respond to and diagnose alerts, escalating to L3 Field Engineer when necessary.
- Update incidents with progress and resolution details in a timely manner.
- Ensure efficient and comprehensive resolution of incidents and requests.
- Moderate level experience in Collaboration technologies such as Call managers, Voice Gateways, Call recording, Scripting, Messaging, VOIP, IP Telephony.
- Moderate level experience in technical support to clients.
- Moderate level experience in diagnosis and troubleshooting.
- Moderate level experience providing remote support in Collaboration technologies.
- Basic understanding of Network routing and switching.
The estimated salary for this role is $60,000 - $80,000 per year, depending on location and experience.
About NTT DATANTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success.
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