Senior Collaboration Engineer
3 weeks ago
About the Role:
We are seeking an experienced Senior Collaboration Engineer to join our team. As a key member of our team, you will be responsible for providing technical support and field engineering services to clients.
Your Responsibilities:
- Technical Support: Provide remote and onsite technical support to clients using collaboration technologies such as call managers, voice gateways, and messaging systems.
- Field Engineering: Perform on-site installations, configurations, and testing of collaboration infrastructure at client sites.
- Incident Resolution: Investigate and resolve technical incidents and problems reported by clients in a timely and professional manner.
- Knowledge Sharing: Create and maintain knowledge articles and work instructions to aid in incident diagnosis and resolution.
About You:
To be successful in this role, you should have a strong background in collaboration technologies, excellent communication skills, and the ability to work well under pressure.
Requirements:
- Education: Bachelor's degree or equivalent in Information Technology or Computing.
- Certifications: Relevant collaboration technology certifications such as CCNP Collaboration or Microsoft Voice certification.
- Experience: Seasoned experience in collaboration technologies, technical support, and incident resolution.
What We Offer:
We offer a competitive salary range of $80,000 - $120,000 per annum, depending on experience. Additionally, we provide a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
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