Collaboration Technology Solutions Specialist

3 days ago


Singapore NTT SINGAPORE PTE. LTD. Full time

NTT Singapore PTE. LTD. is seeking a highly skilled and experienced Technical Support Engineer - Collaboration to join our team.

About the Role

This is a moderate level technical support role requiring a strong background in Collaboration technologies such as Call managers, Voice Gateways, Call recording, Scripting, Messaging, VOIP, IP Telephony.

Job Description

We are looking for an individual with a solid understanding of Network routing and switching, who can provide remote support in Collaboration technologies and has experience in diagnosis and troubleshooting.

The ideal candidate will have a Bachelor's degree or equivalent in Information Technology or Computing or related field and professional level certification in different Data Centre technologies such as Cisco, NetApp, EMC, and Networking technologies such as Cisco, Juniper, Aruba, F5.

In addition, the candidate should have a Valid CCNP Collaboration Certification and be proficient in Microsoft Voice certification (MS700 & MS720) and Webex Calling & Webex Contact Centre certification.

Responsibilities
  • Investigate problems in systems, processes and services and assist with the implementation of agreed remedies and preventative measures.
  • Provide second line remote and onsite technical support to clients.
  • Liaise with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution.
  • Respond to and diagnose all alerts, escalate to L3 Field Engineer when unable to resolve within the stipulated time.
Requirements
  • Bachelor's degree or equivalent in Information Technology or Computing or related field.
  • Professional level certification in different Data Centre technologies such as Cisco, NetApp, EMC.
  • Valid CCNP Collaboration Certification required; Microsoft Voice certification (MS700 & MS720) advantageous; Valid Webex Calling & Webex Contact Centre certification.
  • Moderate level experience in Collaboration technologies such as Call managers, Voice Gateways, Call recording, Scripting, Messaging, VOIP, IP Telephony.
What We Offer

The salary for this position is estimated to be SGD 55,000 - 65,000 per annum, depending on qualifications and experience.



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