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Senior Application Support Engineer

2 months ago

Singapore SCIENTEC CONSULTING PTE. LTD. Full time
Job Title: Senior Application Support Engineer

We are seeking a highly skilled and experienced Senior Application Support Engineer to join our team at ScienTec Consulting Pte Ltd. As a key member of our support operations, you will be responsible for ensuring the smooth operation of our critical applications, providing seamless user experience, and system functionality.

Key Responsibilities:
  • Manage and oversee the 24/7/365 level 1 application support team, ensuring continuous support for both applications and systems.
  • Participate in the recruitment and management of staff, including planning and organizing shift rotations.
  • Train team members on the application's functionality, interface, and features, ensuring they are equipped to handle support tasks.
  • Ensure team members provide adequate support to end-users, while also delegating tasks and responsibilities effectively.
  • Take full ownership of all issues raised, ensuring they are resolved, regardless of which development team or vendor is responsible.
  • Act as the primary point of contact for both technology teams and end-user clients on a day-to-day basis.
  • Maintain and update a knowledge base of known issues, defects, and troubleshooting techniques, and ensure problem tickets are properly managed.
  • Handle escalations effectively and manage client expectations to ensure smooth operations.
  • Debug and improve application code when necessary to resolve issues or enhance functionality.
Requirements:
  • Singaporean only.
  • Bilingual in English and Mandarin to handle Mandarin-speaking clients.
  • Minimum of 3 years experience in relevant roles.
  • Prior experience in Web-based applications / architecture.
  • Experience with some programming languages and willingness/ability to learn.
  • Given the round-the-clock nature of the operation, must be willing to work outside regular hours when needed.
  • Familiarity with IT industry practices and methodologies (ITIL foundation certification will be an added advantage).

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  • All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Wong Vi Yin (Vanessa) – R ScienTec Consulting Pte Ltd – 11C5781

Tell employers what skills you have

Leadership
Troubleshooting
ITSM
Architectural
User Experience
Architectural Design
Protocol
Application Support
Consulting
ITIL