Head of application support

3 days ago


Singapore Banking Computer Services Private Limited Full time

We are seeking an experienced Head of Application Support to lead our teams in providing top-quality support for Java-based applications running on AWS. The successful candidate will have a strong background in Java technologies and AWS, with expertise in application support, troubleshooting, and problem-solving. Key Responsibilities Lead the application support teams, providing guidance, coaching, and mentorship. Ensure timely and effective resolution of application incidents, requests, and problems. Manage L2 and L3 teams to improve application stability, performance, and reliability. Coach and mentor L2 and L3 teams to upskill and uplift. Manage and develop distributed microservices architecture built using API. Develop and maintain expertise in Java technologies (e.g., Spring Boot / Spring Batch) and AWS services (e.g., EC2, S3, RDS, EKS, ECS, Cloud Watch). Implement and maintain application monitoring, logging, and alerting tools (e.g., ELK, Cloud Watch, Slack). Ensure the technical support provided to stakeholders is within the agreed SLA (24 x 7). Provide after office hours support where required. Manage and guide the team to resolve application security findings and CVEs within the agreed SLA. Develop and execute comprehensive testing strategies for application changes. Ensure compliance with ITIL best practices, ITSM processes, and organizational policies. Ensure organizational SDLC processes are followed diligently. Manage vendor relationships, contracts, and performance (e.g., AWS support). Stay up to date with industry trends, research, and emerging technologies. Support internal and external audit on application SDLC, governance, and security. Prepare metrics and reports for senior stakeholders and regulators. Preferred Qualifications Bachelor’s degree in computer science / engineering or its equivalent. Minimum 8-12 years of relevant experience in leading and managing application and support teams. Strong experience in Java technologies (e.g., Spring Boot / Spring Batch) is a must. Strong experience in supporting critical application workloads on AWS Cloud. Strong leader in SDLC and Dev Sec Ops processes and tools. Experience working in a regulated financial institution is an advantage. Able to represent BCS in external projects with industry participants. Hands-on, detailed, and a team player exemplifying the “can-do” attitude. AWS Certification – Solution Architect Associate and Developer Associate is a must. AWS Certification – Dev Ops Engineer Professional, Security and Advanced Networking Specialty is an added advantage. Experienced in application engineering and automation. Good analytical and problem-solving skills. Good oral and written communication skills. Able to effectively communicate with C-Suite and Board members. Good team player with a positive attitude. #J-18808-Ljbffr



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