Senior Application Support Engineer
3 weeks ago
We are seeking an experienced Senior Application Support Engineer to oversee the smooth operation, troubleshooting, and optimization of business-critical applications within our organization. As a key member of our technical team, you will be responsible for managing a team of application support engineers, ensuring they provide timely and efficient support, while also working closely with development teams and stakeholders to resolve issues and improve system performance.
Key Responsibilities
- Provide daily support to users, including answering questions, analyzing problems, and implementing solutions to return systems to proper operation
- Communicate effectively with users, colleagues, and management to quickly resolve issues and ensure customer satisfaction
- Maintain detailed records of daily interactions with users, reported issues, and completed solutions along with any further actions required of management or tier 2 technical staff
- Develop training manuals and troubleshooting procedures to help both support personnel and users interact properly with the system
- Collaborate with tier 2 technical staff and project manager to establish goals and objectives for system improvements and upgrades
- Create and implement new processes to improve efficiency and customer satisfaction while reducing costs
Requirements
- Qualification in Computer Science or equivalent
- Willing to work on rotating shifts, including weekends and public holidays
- Experience in supporting fintech related software applications is a plus
- Experience with some programming languages (HTML, JAVA) will be an added advantage
- Excellent verbal and written communication skills, including the ability to create, organize, and informative reports, as well as comprehensive, accurate documentation
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