Food Court Operations Manager

1 day ago


Singapore HAWKERS STREET PTE. LTD. Full time
Job Title: Food Court Operations Manager

Company Overview:
Hawker Street Pte. Ltd. is a dynamic and fast-paced organization that prides itself on delivering exceptional customer experiences in our food courts.

About the Role:
We are seeking an experienced Outlet Manager to join our team, overseeing the day-to-day operations of one of our outlets. As a key member of our operations team, you will be responsible for implementing business plans, managing staff, and ensuring excellent customer service.

Key Responsibilities:
* Assist in the overall management of the outlet, including supervising staff and coordinating daily activities
* Handle emergency and difficult situations with professionalism and composure
* Coordinate daily rosters and supervise attendance, ensuring optimal staffing levels at all times
* Supervise and coordinate pre-meal meetings with staff, promoting teamwork and collaboration
* Project and order daily required supplies, maintaining efficient inventory management
* Provide coordination and services for both kitchen and service teams, ensuring seamless execution of tasks
* Develop new Standard Operating Procedures (SOPs) to improve operational efficiency and suggest process improvements to senior management
* Liaise with food stall operators to address their needs and concerns, fostering strong relationships and resolving issues promptly
* Ensure partners/vendors comply with contractual agreements and food court policies, maintaining high standards of quality and integrity

People Management:
* Responsible for recruitment, selection, and training of new hires, developing a skilled and motivated team
* Monitor and manage staff performance, including punctuality, customer service, and food quality, providing constructive feedback and coaching as needed
* In-charge of overall supervision of the outlet/restaurant, overseeing daily activities and making strategic decisions to drive growth and improvement
* Facilitate innovation and lead staff to implement change, driving a culture of continuous improvement and excellence

Customer Service:
* Manage an efficient team of service staff, coaching, training, and supervising them to deliver exceptional customer experiences
* Ensure and maintain service quality and professional etiquette, setting high standards for ourselves and others
* Customer feedback management, responding promptly to complaints and suggestions, using feedback to drive improvement

Adhering to Quality and Standards:
* Examine food and beverage preparation, ensuring high standards of quality and presentation
* Ensure quality control for food and service, maintaining rigorous standards of hygiene and safety

Requirements:
* At least 3 to 4 years of relevant experience in Foodcourt, managerial role
* Minimum 'O' level or Graduate Diploma in any field/Diploma/Advanced/Higher/ in F&B service or equivalent
* Willingness to be involved in hands-on operations, demonstrating flexibility and adaptability
* Excellent communication and interpersonal skills, able to work effectively with diverse stakeholders
* Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously
* Perform tasks independently or with minimum supervision, demonstrating self-motivation and initiative
* Ability to work cohesively with fellow team members as part of a team, building strong relationships and collaborations

Salary:
$50,000 - $70,000 per annum

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