Operations Manager

5 days ago


Singapore HAWKERS STREET PTE. LTD. Full time
Job Summary

The Operations Manager - Food Court at HAWKERS STREET PTE. LTD. is responsible for overseeing the daily operations of our food court, ensuring a high standard of service, hygiene, and customer satisfaction. The successful candidate will coordinate with food vendors/partners, maintain operational efficiency, and adhere to health and safety regulations.

About the Role

This role involves supervising and managing day-to-day operations of the food court, ensuring all food stalls adhere to operational standards and guidelines. Key Responsibilities include:

1. Daily Operations Management
  • Supervise and manage day-to-day operations of the food court.
  • Ensure all food stalls adhere to operational standards and guidelines.
  • Monitor and optimize workflow to enhance customer experience.
  • Address customer complaints and resolve issues promptly.
  • Ensure a high level of customer satisfaction by maintaining service quality.

2. Partners/Vendor Coordination
  • Liaise with food stall operators to address their needs and concerns.
  • Ensure partners/vendors comply with contractual agreements and food court policies.

3. Hygiene and Safety
  • Oversee the cleanliness and hygiene of the food court / food stalls.
  • Ensure compliance with health and safety regulations.
  • Conduct regular inspections and audits to maintain standards.

4. Inventory and Supplies
  • Manage inventory levels of cleaning and dishwashing supplies and equipment.
  • Coordinate with suppliers for timely procurement of necessary items.
  • Monitor stock usage and implement cost control measures.

5. Staff Management
  • Supervise and train food court staff.
  • Assist and manage shifts and workforce to ensure adequate coverage.
  • Conduct performance evaluations and provide feedback.

6. Compliance and Reporting
  • Ensure compliance with all relevant regulations and standards.
  • Prepare and submit operational and sales reports to management.

Requirements

Our ideal candidate has a degree in hospitality management, business administration, or a related field and prior experience in food and beverage operations, preferably in a supervisory role. Strong leadership and communication skills are essential, along with excellent organizational and problem-solving abilities. Knowledge of health and safety regulations related to food handling is also required. A salary range of SGD 4500 - SGD 5500 per month is expected based on qualifications and experience.

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