Dedicated Customer Advocate

2 weeks ago

Singapore beBeeCustomerService Full time $90,000 - $120,000
Job Title: Customer Service Representative">

Key Responsibilities:

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  • Manage and coordinate all customer support and service aspects of our clients within a given region.">
  • Provide product and service information, resolve problems, handle email and phone calls with accuracy and efficiency.">
  • Ensure excellent service standards while maintaining high internal and external customer satisfaction.">
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Objectives:

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  • Administer contractual relations with customers.">
  • Draw up, finalize, and ensure execution of commercial contracts in compliance with commitments to customers.">
  • Responsible for customer satisfaction.">
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Duties & Responsibilities:

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  2. Managing Customer Relations & Satisfaction:">
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  • Act as primary point of contact for AOG situations, providing immediate support and solutions to minimize aircraft downtime.">
  • Perform AOG duty after office hours including public holidays. Maintain accurate records of AOG incidents, actions taken, and resolutions achieved.">
  • Liaise with customers to provide real-time updates and ensure satisfaction throughout the AOG process.">
"> Draw up commercial offers factoring in the company's commercial policy in compliance with the contractual agreements and company policies."> Ensure proper fulfillments of commitments to customers."> Attend customer meetings when necessary."> Handle litigations and process customer orders and deliveries."> Respond promptly to customer requests, providing information and solutions to resolve operational or logistic issues."> Send all necessary documents/information to customers (order acknowledgment, material receipt, delivery notes, invoices, credit notes, AWB, warranty decision)."> Administrate within SafranHE organization: Generate invoices and credit notes, process orders, deliveries, returns, and acknowledgments."> Follow up and keep customers informed on order progress, maintain and update customer accounts, orders, and contract information in the database."> Follow communication procedures, guidelines, and policies."> Ensure objectives follow-up, justify discrepancies, and propose corrective actions."> Ensure effectiveness of communication between Front Office and Back Office."> Carry out reporting and communication of activities."> Contribute to team efforts by accomplishing related results as needed."> Manage the global TAT and report issues or deviations."> Ensure the TAT level for expeditions, commercial proposals, and customer approvals."> Travel as required."> Provide other ad-hoc duties if required by the manager.">">

Required Skills and Qualifications:

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  • Education / Knowledge / Skills and Abilities: Minimum Diploma, any field of study.">
  • Experience in customer support in the aviation industry preferred.">
  • Knowledge of SAP preferred.">
  • Strong analytical and problem-solving skills.">
  • Willingness to work irregular hours, including nights and weekends.">
  • Good communication skills required.">
  • Mechanical/technical/interpersonal skills adapted to organizational needs.">
  • Positive, service-oriented attitude.">
  • Ability to work independently, meet deadlines, and work under pressure.">
  • Customer orientation and adaptability.">
  • Quick learner of new software.">
  • Ability to multi-task and manage priorities.">
  • Team player with good interpersonal skills.">
  • Data processing and decision-making skills.">
  • Ability to plan ahead and solve problems.">
  • Ability to work in a multicultural environment.">
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Benefits:

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  • Work in a dynamic and challenging environment.">
  • Opportunities for growth and development.">
  • Collaborative team environment.">
  • Competitive compensation package.">
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Others:

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  • We offer a competitive salary and benefits package.">
  • Opportunity to work in a fast-paced and dynamic environment.">
  • Collaborative and supportive team culture.">
  • Continuous learning and development opportunities.">

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