Dedicated Customer Advocate

7 days ago

Singapore beBeeCustomerService Full time $3,600 - $5,400

As a key role in our organization, the Customer Experience Officer empowers you to shape and influence customer behavior, elevating the perceived value of service.

You will redefine service excellence by making a positive impact on customers' lives. Your top priorities will be:

  • New customers to Spa
  • Lapsed/displaced customers (Yellow/Red)
  • High-value customers (by contribution & duration)

Key responsibilities include owning and following up on new customer enquiries, addressing service interest enquiries with value-add next steps, and re-engaging lapsed/displaced customers.

Establishing clear understanding of customer needs, ensuring open communication lines, and reinforcing service interest through proactive knowledge sharing are also essential tasks.

Additionally, you will oversee customer welcome, setup customer profiles, engage in skin consultations, perform inception and enrolment, and schedule appointments.

Post-service reviews, monitoring skin care progress, and supporting social media reviews and special gestures for memorable experiences will also fall under your remit.

In this role, you will assist with general customer service duties, handle transactions, and support Beauty Therapists in preparing treatment rooms.

The ideal candidate should have minimum two years of experience in premium hospitality and customer service/guest relation work, with strong attention to detail, quality, and good communication skills in English and Chinese.

A successful candidate will possess skills in Customer Experience, Social Media, Treatment, Customer Care, Administration, Spa, Selling, Cashiering, Customer Satisfaction, Team Player, Customer Service, Disposition, Service Excellence, Appointment Scheduling, Computer Literacy, Calibration, Hospitality, Customer Service Experience, Call Center, and Skin Care.

They should be able to effectively communicate with customers, colleagues, and other stakeholders to provide exceptional customer service and drive business growth.

  • Sales Portfolio Manager

    2 weeks ago

    Singapore beBeeCustomer Advocate Full time $80,000 - $120,000

    As a member of our Mid-Market sales team, your key responsibilities will revolve around managing a portfolio of mid-sized customers.">Identify cloud-first sales opportunities and explore cross-sell and user expansion possibilitiesFoster customer relationships and achieve revenue targetsCollaborate with Channel Partners and Product Specialists to advocate for...

  • Customer Advocate

    2 weeks ago

    Singapore beBeeCustomer Full time $4,000 - $6,000

    Job OpportunityWe are seeking a highly skilled and motivated professional to fill the role of Customer Advocate, responsible for coordinating customer relationships and ensuring seamless communication.

  • Dedicated Customer Service Advocate

    3 days ago

    Singapore beBeeCustomerService Full time $3,000 - $4,500

    Customer Service Representative Job DescriptionWe are seeking a highly skilled and dedicated Customer Service Representative to join our team. This is an exciting opportunity for individuals who enjoy working in a fast-paced environment and providing exceptional customer service. Key Responsibilities: Respond to customer inquiries and resolve issues in a...

  • Customer Growth Advocate

    7 days ago

    Singapore beBeeCustomerSuccess Full time $80,000 - $120,000

    We are seeking a dedicated and results-driven professional to join our team as a Customer Growth Advocate. This role focuses on customer satisfaction and service fulfilment, ensuring that our customers achieve their desired outcomes while using our products and services.Key Responsibilities:Serve as the principal point of contact for product/service...

  • Dedicated Customer Advocate

    2 weeks ago

    Singapore beBeeCustomer Full time $2,200 - $2,600

    Job Title: Customer Experience SpecialistThe customer service representative is responsible for handling customer inquiries and resolving issues in a timely and professional manner.Work Location: Singapore, WestWorking Hours: 5.5 days per week (Monday to Friday, 8:30am-5:30pm, alternate Saturday, 8:30am-12:30pm)Key Responsibilities:Resolve customer...

  • Dedicated Customer Advocate

    2 weeks ago

    Singapore beBeeCustomerService Full time $90,000 - $120,000

    Job Title: Customer Service Representative">Key Responsibilities:">"> Manage and coordinate all customer support and service aspects of our clients within a given region."> Provide product and service information, resolve problems, handle email and phone calls with accuracy and efficiency."> Ensure excellent service standards while maintaining high internal...

  • Executive Customer Advocate

    2 weeks ago

    Singapore beBeeCustomerExperience Full time $90,000 - $120,000

    Job Title: Executive Customer AdvocateAbout the Role:We are seeking an experienced customer advocate to lead our team of high-performing customer service agents. As an executive customer advocate, you will play a crucial role in ensuring we deliver an outstanding customer experience globally.Key Responsibilities:Lead a team of customer service agents across...

  • Customer Advocate

    2 weeks ago

    Singapore beBeeCustomerAdvocate Full time $72,000 - $108,000

    Job SummaryWe are seeking a seasoned Customer Advocate to join our team. As a key representative of our business banking services, you will play a vital role in delivering exceptional customer experiences.Main Responsibilities:Collaborate with internal partners and external clients to identify and resolve issues efficiently.Address customer inquiries...

  • Customer Advocate

    2 weeks ago

    Singapore beBeeCaregiver Full time $40,000 - $60,000

    Job Title: Customer AdvocateWe are seeking a professional to act as a liaison between customers and our team of caregivers, ensuring seamless deployments and resolving customer queries in a timely and professional manner.About the Role:Act as primary point of contact for customers, addressing their needs and concernsFacilitate smooth deployments by...

  • Customer Success Advocate

    3 days ago

    Singapore beBeeCustomer Full time $4,800 - $7,200

    Customer Success Advocate RoleWe are seeking a skilled communicator with exceptional organizational skills to join our team.