Senior Operations Coordinator, APAC Demand Planning

1 month ago

Singapore Hasbro Full time

As a Senior Operations Coordinator with Wizards of the Coast, you will play a pivotal role in driving operational excellence and demand planning across the Asia Pacific region.

Job Overview

We are seeking an experienced professional to join our team in ensuring seamless order administration, inventory management, and customer service. This is a 12-month contract position that offers a unique opportunity to grow and develop your skills in a fast-paced environment.

About the Role

This role involves:

  • Processing APAC orders efficiently and accurately, including end-to-end ownership of order flow, fulfillment, payment, disputes, and documentation archiving.
  • Managing requests, escalations, and resolutions across internal and external stakeholders, such as Technology, Logistics, Warehouse, Operation, Commercial, Brand, and Marketing teams.
  • Providing excellent customer service and sales support for order-related issues and inventory availability, responding to queries regarding order status, pricing, tracking information, order confirmation, and invoice reprints.
  • Tracking and optimizing Wizard's inventory level across all APAC warehouses to meet sales demand and mitigate potential obsolescence.
  • Overseeing and updating internal stakeholders on the inbound and outbound shipping status from production centers to customers.
  • Developing, leading, and maintaining projects to improve demand planning tools, including requirements gathering, solution development, and implementation.
  • Collaborating with regional stakeholders to identify requirements, develop solutions, and implement changes to optimize demand planning processes and sales reporting tools.
  • Maintaining accurate records and documentation for order processing, inventory management, and project progress.

You will work closely with cross-functional teams to drive business growth and ensure operational efficiency. We value process-oriented individuals who can adapt to changing circumstances and new challenges.

What We Offer

In this role, you can expect:

  • A competitive salary range of $70,000 - $90,000 per year.
  • A dynamic work environment that encourages innovation and collaboration.
  • The opportunity to develop your skills and experience in demand planning and operations management.
  • A chance to work with a global team and contribute to the success of Wizards of the Coast.
Requirements

To be successful in this role, you will need:

  • A bachelor's degree in operations management, business administration, economics, statistics, or a related field or equivalent work experience.
  • Minimum of 3 years experience in Customer Service, Operation, Planning, or Analyst roles.
  • Proficiency with SAP, Power BI, Microsoft 365, or other enterprise-level sales & inventory systems.
  • Strong Excel skills, with an aptitude for learning other analytics tools.

We welcome applications from motivated and process-oriented individuals who are passionate about driving operational excellence and demand planning. If you have the required skills and experience, we encourage you to apply for this exciting opportunity.

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