Global Operations Specialist for Asia Pacific Demand Planning
1 month ago
Wizards of the Coast is a global leader in the gaming industry, connecting people worldwide through play and imagination. As a Global Operations Specialist for Asia Pacific Demand Planning, you will be part of a truly global team working together to deliver the best customer experience.
The role involves maximizing our potential to bring joy and delight to the APAC gaming community by ensuring we have the proper inventory at the right places at the right time and with the correct value. You will accomplish various operational and planning functions, playing a critical role in managing order fulfillment, enhancing customer service, and supporting demand planning and forecasting.
Responsibilities- Manage requests, escalations, and resolutions across internal and external stakeholders, including Technology, Logistics, Warehouse, Operation, Commercial, Brand, and Marketing teams.
- Provide excellent customer service and sales support for order-related issues and inventory availability, responding to fundamental questions regarding order status, pricing, tracking information, order confirmation, and invoice reprints.
- Track and optimize Wizard's inventory level across all APAC warehouses to meet sales demand and mitigate potential obsolescence.
- Oversee and update internal stakeholders on the inbound and outbound shipping status from production centers to customers.
- Develop, lead, and maintain projects, taking complicated problems and building simple frameworks to improve demand planning tools, including requirements gathering, solution development, and implementation.
- Collaborate with regional stakeholders to identify requirements, develop solutions, and implement changes to optimize demand planning processes and sales reporting tools.
- Monitor and report on project progress, addressing any issues and ensuring timely delivery of project milestones.
- Maintain accurate records and documentation for order processing, inventory management, and project progress.
- Report on operational metrics and project outcomes and ensure compliance with internal processes and regulatory requirements.
- A bachelor's degree in operations management, business administration, economics, statistics, or a related field or equivalent work experience.
- Minimum of 3 years' experience in Customer Service, Operation, Planning, or Analyst roles.
- Proficiency with SAP, Power BI, Microsoft 365, or other enterprise-level sales & inventory systems.
- Strong Excel skills, with an aptitude for learning other analytics tools.
We offer a competitive salary package of $80,000 - $100,000 per annum, depending on experience and qualifications.
This position requires a strong technical aptitude, a passion for exploring, and a proven ability to lead projects focused on optimizing tools and system enhancements. If you are a process-oriented individual who can anticipate potential issues and address them proactively, we encourage you to apply.
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