Application Support Expert

6 days ago


Singapore Citi Full time

The Application Support Senior Analyst plays a pivotal role in ensuring the stability and effectiveness of Citi's applications. This seasoned professional applies in-depth disciplinary knowledge to contribute to the development of new techniques and improve processes and workflows for the area or function.

Key Responsibilities
  • Provide technical and business support for users of Citi Applications, driving quick resolutions to app issues and improvements in stability, efficiency, and effectiveness.
  • Maintain application systems that have completed the development stage and are running in daily operations, focusing on stability, quality, and functionality against service level expectations.
  • Manage, maintain, and support applications and their operating environments, prioritizing stability, quality, and functionality.
  • Perform start-of-day checks, continuous monitoring, and regional handovers to ensure seamless operations.
  • Assess risk and impact of production issues, escalating to business and technology management in a timely manner.
  • Develop and maintain technical support documentation to facilitate efficient issue resolution.
  • Identify opportunities to maximize the potential of the applications used, driving innovation and improvement.
  • Ensure storage and archiving procedures are in place and functioning correctly.
  • Formulate and define scope and objectives for complex application enhancements and problem resolution.
  • Review and develop application contingency planning to ensure availability to users.
  • Partner with development and production support areas to prioritize bug fixes and support tooling requirements.
  • Participate in application releases, from development, testing, and deployment into production.
  • Engage in post-implementation analysis to ensure successful system design and functionality.
  • Consider implications of technology on the current environment, identifying risks, vulnerabilities, and security issues.
  • Communicate impact and provide advice on mitigation strategies.
Required Skills and Qualifications
  • 5-8 years of experience in an Application Support role.
  • Experience installing, configuring, or supporting business applications.
  • Proficiency in programming languages, with a willingness to learn and adapt.
  • Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization.
  • Effective written and verbal communication skills, including the ability to explain technical issues in simple terms.
  • Demonstrated analytical skills and experience with issue tracking and reporting using tools.
  • Knowledge and experience with problem management tools.
  • Good all-round technical skills and ability to share information with other support team members and technology teams.
  • Ability to plan and organize workload effectively.
  • Consistent demonstration of clear and concise written and verbal communication skills.


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