Technical Support Expert
6 days ago
Job Overview
We are seeking a skilled Technical Support Expert to join our team at Johnson Controls International plc. In this role, you will provide technical support for our BE products to Field Sales and Service channels, as well as internal PTS Engineers/Organizations on a global basis.
Key Responsibilities
- Provide day-to-day technical support for BE products via phone, video conference, email or site visits in a consistent manner across all product offerings.
- Assist with department operations and create and maintain technical service bulletins, service letters, and updates to the Solutions Database.
- Collaborate with quality management and engineering to improve overall life cycle cost and drive product reliability through the Continuous Improvement Process.
- Travel domestically and internationally up to 75% of the time to provide technical support to on-site audits of BE plants, suppliers, and customer sites if required.
Required Skills and Qualifications
- Bachelor's Degree in Engineering or a related Technical/Scientific field and a minimum of eight (8) years' experience OR minimum of twelve (12) years of hands on technical experience and troubleshooting with a knowledge of HVAC&R products.
- Proficiency in Microsoft Suite Applications (Word, Excel, Access, and PowerPoint) as well as Internet software and E-mail is required.
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