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Technical Expert

2 weeks ago

Central Singapore Emprego SG Full time

**Location**

Singapore, Central Singapore

**Job Type**

Permanent

**Salary**

$10,000 - $17,000 Per Month

**Date Posted**

28 minutes ago

Additional Details

**Job ID**

13645

**Job Views**

1

Roles & Responsibilities

**The Company**

Hitachi Vantara combines technology, intellectual property and industry knowledge to deliver data-managing solutions that help enterprises improve their customers’ experiences, develop new revenue streams, and lower the costs of business. Hitachi Vantara elevates your innovation advantage by combining IT, operational technology (OT) and domain expertise. Come join our team and our employee-focused culture and help drive our customers’ data to meaningful customer outcomes.
**Job Overview**:
The Technical Expert (TE) role is a highly skilled, technical sales professional responsible for providing design expertise on high value opportunities in a specific group of aligned technologies. The TE, consistently exhibiting a proactive approach to their activities, collaborates with the Solutions Consultant (SC), account team, and partners to develop winning and innovative solutions and proposals by leveraging expertise and technical depth in their specialization and complimentary technologies and services.

The TE, while primarily focused on collaboration in customer business-centric technical solutions creation, maintains additional areas of technical solutions responsibilities. The TE serves as a liaison to the Solutions Leads / Product Management (PM) for those solutions specific to their area of technical focus. In this liaison role, the TE provides communication to/from field teams and the Solutions / PM organizations. Additionally, as they are seen as “the expert” in their specific technical disciplines/solutions functionality, TE responsibilities include being the primary conduit for customer solution demonstrations and proof-of-value.

It is through the TE’s technical domain expertise for a specific solution family, and their ability to translate technology values into a business value proposition and business outcome, that makes the role of the TE critical to the presales solution sales process. Given the importance of this role and the intentional solution expertise focus, the TE must be able to support multiple sales campaigns concurrently while serving as the domain expert for account teams and their customers.
**Job Responsibilities - Percent of Time Spent**:

- Sales Process - 10%
- Primarily engage in top opportunities or beachhead accounts, whether enterprise or commercial-based customer
- Proactively collaborate with account teams in the different stages of the sales cycle, providing focus solution expertise assistance while serving as the “go to” expert
- Proactively pursue and coordinate with sales, presales, and services leadership, together with partner managers and account teams to prioritize high value opportunities to engage on
- Frequently communicate and commit to delivery of internal technology and solutions roadmaps and NDAs, to help spur conversations around innovation
- Develop and Present Solutions - 70%
- Proactively collaborate with the account SC and Partner's SE to develop the complete technical response, within their area of specialization, to RFPs, in customer presentations, solution design, etc.
- Proactively provide and leverage focus specialty technical expertise to real customer requirements for support of presales solution development, presentation and demonstrations of solutions/products (through Proof of Concept (PoC) and Americas Center of Excellence (ACoE) use - as they apply).
- With advanced knowledge of products within and adjacent to specialization, proactively represent technology domain to support broader technical and business architecture, as well as business case development and business value demonstration.
- TE should proactively contribute to the competitive analysis of the solution, leveraging his/her knowledge of high/low level details of area of specialization including hands-on experience in implementation, configuration/setup, and use
- Proactively recognize a competitor’s technological advantage in specialization from a customer’s / partner’s perspective, describing Hitachi Vantara current competitive positioning
- In a self-driven and proactive fashion, develop and maintain a comprehensive knowledge of broader set of competitive solutions, competitor messaging and sales cycle impact. Be able to formulate a response to competitive claims against Hitachi Vantara products / features / technologies within area of specialization.
- Know when to collaborate and when to compete with other key providers in your specialty, identifying technical win strategies
- Proactively develop, maintain and share knowledge of ROI information as it exists and how relevant solutions commonly impact customers based on TE’s previous experience
- Proactively and with an ongoing sense of ownership, develop and present c