
IT Technical Expert
2 days ago
Job Title: IT Technical Expert
As an IT Technical Expert, you will be the primary point of contact for all user support related queries at our Service Desk. This role involves participating in and implementing infrastructure projects, ensuring proper documentation, notification, escalation, tracking, and follow up of all incidents/service requests. You will also be responsible for providing statistical reports about support cases and incidents.
Key Responsibilities:
- Act as the first point of contact for all user support related queries at the Service Desk.
- Participate in and implement infrastructure projects.
- Monitor infrastructure stability, including WiFi, printers, and SharePoint.
- Manage inventory of hardware, consumables, and regularly clean the storeroom.
- Resolve and escalate user requests, ensure proper documentation, and provide statistical reports.
Requirements:
- Diploma or above in Computer Science, Information Technology, or relevant discipline.
- 1-2 years' experience in user support and helpdesk duties.
- Strong problem-solving and system troubleshooting skills.
- Technically proficient in Microsoft Office, Windows desktop, and Apple iOS.
- Good interpersonal and communication skills.
- Knowledge of ServiceNow Ticketing system is a plus.
Additional Responsibilities:
- Support new joiners with providing the requested hardware package.
- Help users relocations within the building.
- Collaborate with other IT Teams.
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