Application Support
3 weeks ago
Job Summary
An exciting opportunity for Application Support, responsible for providing expert-level support for business applications, with a specific focus on Linux/Unix environments and SQL databases.
This role involves troubleshooting complex issues, scripting automation, and performing database management tasks to ensure application stability and performance.
Mandatory Skill-set
- Diploma / Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience;
- At least 2 years of experience in IT service management or support roles in large scale organizations with diverse IT systems;
- Proven experience with Linux/Unix shell scripting;
- Proficiency in SQL for querying and managing databases;
- Advanced troubleshooting and problem-solving skills for Linux/Unix and SQL issues;
- Strong scripting skills for automating tasks and processes;
- Knowledge of application and database performance monitoring tools;
- Excellent verbal and written communication skills;
- Ability to work independently and in a collaborative team environment;
Desired Skill-set
- Familiarity with cloud platforms (e.g., AWS, Azure);
- Exposure to CRM systems, and digital signage/inventory systems.
Responsibilities
- Handle IT Incidents, Requests, and Escalation processes and troubleshoot and resolve system application problems;
- Provide technical expertise in analyzing and providing the best solution on complex technical issues in a timely and efficient;
- Engage with various teams on resolution and maintain effective communication between stakeholders;
- Manage vendor performance through service level management;
- Enhance existing support process to maintain/improve service level and quality;
- Support audit and compliance-related activities.
Should you be interested in this career opportunity, please send in your updated resume to apply@sciente.com at the earliest.
When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE's website (https://www.sciente.com/privacy-policy).
Confidentiality is assured, and only shortlisted candidates will be notified for interviews.
EA Licence No. 07C5639
Tell employers what skills you haveCRM
IT Service Management
Troubleshooting
Azure
Ability To Work Independently
Scripting
Unix
Information Technology
Service Level
ITIL service management
SQL
Application Support
Service Level Management
Databases
Audit
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