Application Support Specialist
4 days ago
The Applications Support Analyst plays a crucial role in ensuring the smooth operation of Citi's applications. This position requires a strong understanding of application support procedures and concepts, as well as basic knowledge of other technical areas.
Responsibilities:- Provide technical and business support for users of Citi applications
- Utilize knowledge of apps support procedures and concepts to field issues and queries from stakeholders
- Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals
- Act as a liaison between users/traders, interfacing internal technology groups and vendors
- Participate in disaster recovery testing
- Participate in application releases, from development, testing and deployment into production
- Perform post release checkouts after application releases and infrastructure updates
- Develop and maintain technical support documentation
- Analyze applications to identify risks, vulnerabilities and security issues
- Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions
- Strong Application production support experience in the financial industry (3-5 years)
- Experience using call/ticketing software
- Hadoop/Big Data Platform: Working knowledge of various components and technologies under Cloudera distribution like HDFS, Hive, Impala, Spark, YARN, Sentry, Oozie, Kafka
- Linux: 3 - 5 years of experience
- Database: Good SQL experience in any of the RDBMS
- Scheduler: Autosys / CONTROL-M or other schedulers will be of added advantage
- Programming Languages: UNIX shell scripting, Python / PERL will be of added advantage
- Microsoft: Strong knowledge of Microsoft based operating systems, Experience using/troubleshooting Office with emphasis on Word, Excel
- Knowledge / working experience of ITRS Active Console/other monitoring tools
- Knowledge / working experience of Autosys/scheduler
Citi is an equal opportunity and affirmative action employer. We welcome qualified applicants from diverse backgrounds and perspectives.
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