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Customer Service Advocate
2 weeks ago
We are seeking a skilled and experienced Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, resolving customer complaints and issues in a professional and timely manner.
The role involves handling customer inquiries via phone, email and in-person, responding to customer feedback and concerns, and working closely with the sales and operations teams to resolve customer issues.
The successful candidate will have excellent communication and interpersonal skills, be able to work in a fast-paced environment, and have a strong customer service focus.
Key Responsibilities:
- Respond to customer inquiries and resolve customer complaints and issues in a professional and timely manner.
- Work closely with the sales and operations teams to resolve customer issues and improve overall customer experience.
- Provide exceptional customer service, exceeding customer expectations through proactive problem-solving and follow-up actions.
- Maintain accurate records of customer interactions and feedback.
- Minimum 2 years of relevant customer service experience.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple priorities simultaneously.
- Strong customer service focus and commitment to excellence.
