Restaurant Operations Manager

4 weeks ago

Singapore The Standard Hotel Full time
About the Role

The Standard Hotel is seeking an experienced Restaurant Operations Manager to join our team. As a key member of our food and beverage team, you will be responsible for ensuring the smooth operation of our restaurant, providing exceptional customer service, and leading a high-performing team.

Key Responsibilities
  • Manage Front of House Operations: Assist the restaurant manager in creating a pre-opening training plan for front of house operations, including breakfast, lunch, and dinner services.
  • Drive Sales and Service Excellence: Achieve company objectives in sales, service, quality, appearance, and sanitation of the establishment by training colleagues while maintaining a positive and productive working environment.
  • Menu Knowledge and Guest Interactions: Have a thorough understanding of the outlet's concept, menus, and food and beverage offerings, and be able to explain them to guests.
  • Equipment Maintenance and Inventory Control: Ensure that all front-of-house equipment is kept clean and in excellent working condition through personal inspection and by following the restaurant's preventative maintenance program.
  • Performance Appraisals and Guest Issues: Oversee and ensure that company policies on employment performance appraisals are followed and completed in a timely manner. Address guest issues during service according to company procedure and report to the Restaurant Manager or Food and Beverage Manager.
  • Compliance and Safety: Ensure compliance with all food and beverage policies, standards, and procedures, including food handling and sanitation standards. Understand health and safety requirements and manage colleague behavior in accordance with regulations.
  • Team Management and Development: Maintain high team morale and team spirit within the department. Establish and implement all necessary training processes, providing guidance and support to team members through coaching and celebration.
  • Financial Management: Manage staffing levels to meet guest service standards, operational needs, and financial objectives. Continuously improve colleague retention. Ensure point-of-sale systems are always updated and maintained with complete accuracy.
  • Public Relations and Marketing: Support public relations opportunities to promote the restaurant. Monitor and analyze sales, expenses, and other key performance indicators to identify areas for improvement and implement corrective actions as needed.
Requirements
  • Education and Experience: Candidate must possess at least a Secondary School O Level, N Level or higher, Pre-U, A level, College, Diploma, Advanced, Higher, Graduate Diploma, Food & Beverage, Professional Certificate/NiTEC. Minimum 2 years' experience in a restaurant group or luxury hotel chain.
  • Skills and Competencies: Possess a comprehensive set of F&B service and operations skills and a focus on VIP customer service. Enjoys problem solving. Team oriented approach to management with a mindset of open communications. Capable of building and managing relationships with multiple departments as well as key customers. Administration knowledge of F&B operations and Quality management, proficient in Microsoft Office programs.

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