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Restaurant captain

2 months ago

Singapore A.SUNSET OPERATIONS PTE. LTD. Full time

Sunset Hospitality Group is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more. SHG operates over 81 venues and has a presence in 22 countries with a commitment to deliver authentic & diverse hospitality experiences that bring people together, all around the world. 1. Job Purpose The Restaurant Captain is responsible for providing high levels of customer service to all diners to ensure they have a memorable experience and return. 2. Principal Accountabilities Knows and uses the service guidelines by the brand guideline. Prompt and courteous greeting of customers. Deliver food to customers on the table in an accurate and timely manner. Ensure all guests receive positive and professional service to the highest standards to exceed the customer's expectations. Follow sequence of service standards as per brand guidelines. Have a complete and thorough knowledge of all menu items in order to describe and make suggestive selling to customers. Ensure food quality and consistency is delivered at all times. Manage the set up and close down of tables within section. Ensure tables are turned around and ready with minimal delay. Maintain cleanliness and hygiene standards. Ensure the cleanliness and refilling of condiment sets and napkin containers. Keep all workstations and equipment as clean as possible at all times. Attend all regular departmental briefings and contribute to open communication within the assigned team. Perform other duties pertinent to this job as assigned. 3. Communication & Working Relationships Interact with customers and show willingness to serve them with a pleasant attitude. Communicate professionally with the supervisor in charge. 4. Knowledge, Skills, and Experience Minimum 1-2 years of experience in similar positions in a high-volume, high-end restaurant preferred. Good in English. Good communication and interpersonal skills. Customer-oriented with a positive attitude and smiling face. Cooperative and self-giving team player. Ability and willingness to perform under stress. Positive and high energy level. 5. Physical Requirements of the Job The job of the Waiter may require: Physical handling of products such as handling trays. Covering different shifts and working during public holidays. Ability to work under stressful conditions. Standing for long hours. #J-18808-Ljbffr