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Customer Support Specialist

2 months ago

Singapore EMSIL TECHNOLOGIES PTE LTD Full time
Job Summary

We are seeking a highly skilled Customer Support Engineer to join our team at EMSIL TECHNOLOGIES PTE LTD. As a key member of our support team, you will be responsible for providing technical assistance to our customers, ensuring their products meet specifications, and resolving any technical issues that may arise.

Key Responsibilities
  • Provide technical support to customers via phone, email, or in-person, ensuring their products meet specifications and resolving any technical issues.
  • Collaborate with cross-functional teams to develop and implement solutions to customer technical product enquiries.
  • Conduct quality checks on received products to ensure they meet customer specifications.
  • Communicate effectively with suppliers to resolve technical specifications, productivity, and quality-related issues.
  • Provide sales and technical support to Asia customers, ensuring their needs are met and exceeded.
Requirements
  • Diploma or degree in Mechanical, Manufacturing, Industrial, EEE, or Engineering.
  • Experience in Manufacturing, Industrial, or Production Engineering.
  • Fluency in EXCEL spreadsheet and computer software programs.
  • Excellent communication skills and customer service mindset.
  • Independent, responsible, self-starter, and result-driven.
What We Offer
  • Permanent position with opportunities for growth and development.
  • Training and development programs to enhance your skills and knowledge.
  • A dynamic and supportive work environment.