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Customer Success Storyteller

1 week ago

Singapore Whatfix Inc. Full time
About the Role

We are seeking a highly skilled Customer Marketing Manager to drive customer advocacy activation and engagement. This is an exciting opportunity for someone who is passionate about technology, thrives in a fast-paced environment, and is eager to contribute to impactful customer marketing programs.


Key Responsibilities
  • Content Creation and Management: Develop compelling customer success stories through case studies, videos, and social media content. Ensure consistent brand compliance across all customer-facing materials.
  • Customer Advocacy Programs: Identify and nurture relationships with strategic customers. Create thought leadership opportunities for key advocates. Develop platforms for customer success storytelling.
  • Metrics and Reporting: Track and report on program effectiveness through content engagement and utilization metrics, Tier 1 customer advocacy participation rates, award submission success rates, and retention and revenue influence of customer marketing programs.

What We Offer

A dynamic, fast-paced work environment where you can collaborate with talented teams across various functions. The chance to make a significant impact on Whatfix's growth and customer success.


Qualifications/Requirements

A Master's degree from an accredited university. 5 years of experience in marketing, with a focus on customer marketing, customer advocacy, and/or technology marketing. Excellent spoken and written English skills. Ability to thrive in a fast-paced, collaborative environment and influence objectives across global, regional, and functional teams to achieve outcomes.


About Whatfix

Whatfix is a leading global B2B SaaS organization that provides a digital adoption platform solution. We utilize GenAI technology to enhance software deployment and improve business outcomes such as increased revenue win rates, cost reduction, risk compliance, enhanced productivity, and improved user experience.


Our Culture

We value diverse people because of and not in spite of their differences. We strive to live and breathe our Cultural Principles and encourage employees to demonstrate core values such as Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust, Do it as you own it.