Director of Client Relationships

6 days ago


Singapur, Singapore SS&C Technologies Holdings Full time
Job Overview

Client Relationship Management – Director

As a key member of our team, you will be responsible for owning and proactively managing a portfolio of key client relationships. Your primary goal will be to ensure that all SS&C service levels meet or exceed client expectations.

Key Responsibilities:

  • Build trusted relationships with clients' key contacts (CFO, COO, etc.)
  • Capture client feedback to drive strategic change initiatives and trend analysis
  • Organize and chair formal service level review meetings with clients
  • Articulate the benefits of SS&C services and business model to clients
  • Incorporate client initiatives, needs, and structures into formal account plans
  • Foster strong internal working partnerships within all SS&C service areas
  • Identify cross-selling opportunities within existing client base
  • Develop and translate MIS into process/service enhancement recommendations
  • Work closely with sales team and contribute to marketing efforts
  • Maintain knowledge of industry trends and their potential impact on SS&C
  • Occasional travel is required

Requirements:

  • Bachelor's Degree
  • Minimum of 7 years experience in financial services (preferably investment banking, asset management, and a general understanding of hedge, private equity, and real asset structures/business)
  • Demonstrable communication, relationship, and team skills
  • High level of comfort preparing and leading client presentations
  • Significant degree of self-motivation and direction
  • Tact, professionalism, and savvy in resolving escalated client issues
  • Ability to generate ideas, leverage MIS, and suggest process improvements
  • Experience working closely with senior-level management
  • Related experience managing client relationships within Fund Administration, Sales, Trading, Risk Management, Operations, OTC Derivatives, or Fund Accounting areas a plus
  • Experience in investment banking, asset management, private funds, capital markets a plus


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