Digital Customer Experience Specialist

1 week ago


Singapore beBeeCustomer Full time $40,000 - $60,000
Digital Ambassador Role

The ideal candidate will be responsible for promoting the use of online banking at a bank branch. This role involves providing excellent customer service and guiding customers to perform transactions over Self Service Terminals or Internet Banking.

  • Migrating customers to digital channels is key in this role, as well as assisting with general product inquiries and form filling.
  • Administrative tasks such as document checking and scanning are also part of this role.
  • Clients requiring support with corporate accounts will need assistance with form completion if their online applications have been rejected.
  • e-Financing submissions will also fall under this team member's responsibilities.
  • In addition, they will provide cover for the Service Support Officer when needed.

To be successful in this position, applicants should be comfortable standing for long periods and have experience in front-line customer service, preferably with a Diploma or higher qualification. A commitment to a minimum 1-year tenure is also required.



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