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Digital Experience Specialist
2 weeks ago
The role of Digital Experience Specialist involves leading the delivery of digital capabilities from a business perspective. This includes overseeing online banking, mobile banking, and other digital platforms to ensure seamless customer experiences.
Key Responsibilities:- Lead digital capabilities deliveries from the business side on our Digital Platforms.
- Have a keen eye for detail and good understanding of UX and customer journeys.
- Project management skills are desirable as the selected candidate will be managing multiple streams of digital product deliveries.
- Ensure that our digital experiences across digital touch points work as intended.
- Develop and execute test plans to ensure all objectives are met.
- Identify current test script deficiencies and candidates for additional scripted coverage.
- Implement and monitor test scripts to assess functionality, reliability, performance, and quality of the service or product.
- Identify and remedy defects within the production process.
- Recommend, implement, and monitor preventative and corrective actions to ensure quality assurance standards are achieved.
- Analyse digital journeys and support in User Acceptance Testing.
- Ensure user expectations are met during the testing process.
- Collaborate with various stakeholders to review/develop the right product features.
- Communicate with internal business and tech stakeholders.
- Gain an in-depth understanding of business processes to articulate use-cases/user-stories for identified features/capabilities for the identified platforms.
- Provide support in efforts to increase adoption rates, through user engagement and acquiring feedback.
- Display exemplary conduct and live by the Group's Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across the organization.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
We are an international bank, nimble enough to act, big enough for impact. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before.
Requirements:- BSc/BA (Or higher) in Mathematics, Computer Science, Engineering or a related field.
- Certified Scrum Product Owner (CSPO).
- UFI UX 1- Usability Engineering Course.
- 3 plus years experience in Project Management in digital domain.
- Deep understanding of UX principles and their application in digital products.
- Expertise in mobile app technologies and an understanding of their business applications.
- Highly meticulous in identifying and addressing quality issues.
- Excellent analytical and problem-solving skills to tackle complex challenges.
- Ability to perform well in a fast-paced, ever-changing environment and handle evolving project requirements.
- Proficient in using various testing tools and frameworks for manual and automated testing.
