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Customer Experience Specialist
3 weeks ago
About the Role:
We are seeking a skilled Customer Experience Specialist to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through effective communication and problem-solving skills.
Key Responsibilities:
- Contact new and existing clients via telephone, chat, and email to identify sales opportunities and provide tailored solutions for their business needs.
- Improve client experiences by driving optimal product adoption and manage a portfolio of SMB clients to grow revenue.
- Provide pre and post-sales assistance for applicable products within your scope and area of knowledge.
- Share valuable insights, feedback, and revenue trends from your own experience and that of advertisers.
- Fulfill any other duties and responsibilities assigned by management for the effective implementation, maintenance, and continual improvement of our Quality Management System.
Requirements:
- Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, or Master's Degree in any field.
- Preferably with 2 years of working experience in a related field.
- Strong time management skills and motivation to exceed expectations.
- Enjoy working in a fast-paced environment and balancing multiple tasks simultaneously.
- Comfortable working with computers and learning new systems.
- Excellent verbal and written communication skills in English.
Benefits:
- Attractive remuneration and great perks.
- Comprehensive medical, insurance, or social security coverage.
- World-class workspaces.
- Engaging activities and recognition programs.
- Strong learning and development plans for your career growth.
- Positive culture for you to thrive in.
- Convenient location with direct access to public transport.
- Flexible working arrangements.
- Coaching and mentoring by experts in your field.
About Us:
We are a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation.
Serving industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality, we provide robust coverage across Asia, Europe, and the U.S.
