IT Application Support Operations Lead

1 month ago

Singapur, Singapore AIG Full time

At AIG, we are redefining the approach to risk management for our clients. Join us as an IT Application Support Operations Lead and contribute to this exciting evolution. This role offers a chance to enhance your expertise and experience as a key member of our team.

Make a significant impact in IT

Technology is central to AIG's operations, influencing everything from risk assessment to claims processing. Our Information Technology (IT) department empowers our staff with cutting-edge tools to perform their tasks efficiently and with exceptional quality. The team is dedicated to protecting the company's systems from security threats while crafting technology strategies that align with AIG's business objectives. IT innovation fuels progress throughout the organization.

Your role in creating value

  • Developing strong business relationships and serving as the primary contact for support escalations.
  • Managing IT vendors and monitoring service level agreements (SLAs).
  • Collaborating with the team on Service Improvement Planning initiatives.
  • Assisting in application deployment and conducting post-implementation validation.
  • Planning and testing for Disaster Recovery and Business Continuity, alongside ongoing maintenance.
  • Coordinating with Infrastructure Services and other IT teams to address downstream infrastructure-related matters.
  • Prioritizing application security, including regular Software Security Assessments and Security Architecture Reviews.
  • Ensuring adherence to security frameworks and controls for applications.

Qualifications for success

  • Bachelor's or Master's degree in Computer Science or Information Technology.
  • Demonstrated experience in application support, ideally within the Banking, Financial Services, and Insurance (BFSI) sector.
  • Strong knowledge or hands-on experience in enterprise monitoring and observability, preferably in BFSI.
  • Familiarity with enterprise logging platforms such as Splunk and Elasticsearch.
  • Experience with workflow management and IT Service Management (ITSM) tools like Remedy or ServiceNow.
  • Solid understanding of Agile methodologies (Scrum or Kanban) and practical experience with associated tools (JIRA/Confluence).
  • Highly desirable: exposure to Cloud Technologies, Site Reliability Engineering (SRE), and DevOps principles with an emphasis on automation.
  • Self-motivated and a continuous learner, demonstrating resilience and discipline.
  • Exceptional analytical and communication abilities.
  • Strong planning and organizational skills, coupled with innovative problem-solving capabilities.
  • Strategic mindset when addressing challenges.
  • Proficient in influencing and negotiating, leveraging professional relationships to achieve favorable business outcomes.
  • Able to analyze issues from various perspectives and appreciate the complexity of diverse viewpoints.

Join a culture of inclusivity

AIG is dedicated to fostering a culture that values and celebrates the unique talents, backgrounds, and aspirations of every individual. We promote an environment of inclusion and belonging through flexible work arrangements, diversity training, cultural awareness initiatives, and Employee Resource Groups (ERGs). Our diverse workforce is one of AIG's greatest strengths, and we are proud to have received recognition for our commitment to positive change.

AIG is an equal opportunity employer, welcoming all qualified candidates regardless of race, color, religion, age, gender, gender identity, national origin, veteran status, disability, or any other legally protected category.

AIG is committed to providing reasonable accommodations to applicants and employees with disabilities. If you require assistance, please reach out for support.

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