
Retail Technical Support Specialist
3 days ago
The ideal candidate will be responsible for providing exceptional customer service and technical support to clients in a fast-paced retail environment.
Responsibilities include serving as the first point of contact for customers seeking technical assistance, performing remote troubleshooting, determining the best solution based on customer issues, and assisting with onsite installations and returns.
Additional responsibilities may include providing accurate product information, recording events and problems, and following up with customers to ensure satisfaction.
Required Skills and Qualifications- Proven experience in a technical or customer support role
- Tech-savvy with working knowledge of office automation products, databases, and remote control
- Good understanding of computer systems, mobile devices, and other technology products
- Ability to diagnose and resolve basic technical issues
This is an excellent opportunity to develop your skills in a dynamic retail environment. The successful candidate will have the chance to work with a talented team, learn new technologies, and build strong relationships with customers.
OthersPoh Li Wen REG NO: R25136683
EA NO: 14C7279
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