Retail Technical Support Expert

19 hours ago


Singapore beBeeTechnical Full time $4,000 - $6,000

Job Title: Retail Technical Support Expert

We are seeking a highly skilled and motivated Retail Technical Support Specialist to join our team. The ideal candidate will be responsible for providing exceptional customer service and technical support to clients in a fast-paced retail environment.

The role involves serving as the first point of contact for customers seeking technical assistance, performing remote troubleshooting, determining the best solution based on customer issues, and assisting with onsite installations and returns.

This is an excellent opportunity to develop your skills in a dynamic retail environment. The successful candidate will have the chance to work with a talented team, learn new technologies, and build strong relationships with customers.

Key Responsibilities:

  • Serving as the primary point of contact for customers seeking technical assistance.
  • Providing technical support via phone, email, or online chat.
  • Determining the best solution based on customer issues.
  • Assisting with onsite installations and returns.

Requirements:

  • Proven experience in a technical or customer support role.
  • Tech-savvy with working knowledge of office automation products, databases, and remote control.
  • Good understanding of computer systems, mobile devices, and other technology products.
  • Ability to diagnose and resolve basic technical issues.

Benefits:

This role offers a competitive salary and benefits package, including opportunities for career growth and professional development.

Other:

Please note that this is a permanent full-time position.



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