Technical Retail Support Specialist

2 days ago

Singapore beBeeRetail Full time $80,000 - $120,000
About the Role

The SEA IT team is seeking a skilled and hands-on technical retail support specialist with expertise in software and hardware support for retail stores & office operations across Southeast Asia (SEA). Our team is dedicated to developing solutions for the retail business, offering daily support, and providing an outstanding opportunity to work collaboratively with other stakeholders to make a significant impact on the business & operation.

Key Responsibilities
  • Act as the single point of contact for service managers, operations managers, or business teams in China and SEA countries for any kind of technical issues related to store & office operations.
  • Assist with on-site and store opening preparations, including installation, configuration, staging of equipment, and maintenance of retail-specific hardware and software systems such as POS terminals, barcode scanners, cash registers, payment gateways, etc.
  • Collaborate with vendors and internal teams to implement and integrate retail systems, including inventory management, loyalty programs, and CRM systems.
  • Support and maintain networking infrastructure, including switchers, routers, and wireless access points, etc.
  • Coordinate with vendors to resolve equipment or software issues.
  • Provide real-time support for critical and urgent retail issues.
  • Adhere to industry-specific security standards and compliance regulations for retail systems.
Required Skills and Qualifications
  • Bachelor's degree in Computer Science/Information Technology (ICT Systems, Services & Support) or equivalent.
  • Minimum 5 years of IT-related work experience, preferably from the retail industry.
  • Experience in retail POS systems, hardware, and DRP (Distribution Requirements Planning) system.
  • Good experience in supporting window and peripheral devices such as printers, scanners, and payment devices.
  • Experience in database operation, programming languages, and excellent debugging skills (MySQL or Oracle).
  • Results-oriented, strong analytical and problem-solving skills with the ability to troubleshoot and resolve technical issues in a time-sensitive retail environment.
  • Good communication and interpersonal skills, with the ability to effectively collaborate with stakeholders and end-users.
  • Eager to learn and stay updated on new retail technologies and industry trends.
  • Willingsness to travel overseas from time to time.
  • High proficiency in both English and Mandarin in order to liaise with colleagues in China Headquarters and Southeast Asia countries. The ability to speak other local languages of SEA countries is advantageous.
What We Offer

We offer a dynamic and collaborative work environment, opportunities for professional growth and development, and a chance to make a meaningful impact on the retail industry.

How to Apply

If you are a motivated and detail-oriented individual with a passion for technology and retail, please submit your application for this exciting opportunity to join our team.

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