Senior Booking Office Leader

2 weeks ago

Singapore beBeeHospitality Full time $40,000 - $80,000
Job Title: Senior Booking Office Leader

The Senior Booking Office Leader is a key member of our team responsible for providing exceptional customer service, managing resources efficiently, and ensuring smooth daily operations.

  • Key Responsibilities:
  • Attend to incoming calls from internal and external stakeholders regarding operating theatre bookings/bed admission requests.
  • Maintain service standards for scheduling and bed booking calls.
  • Ensure compliance with hospital policies.
  • Participate in team performance management, staff motivation, manpower planning, and implementation of contingency protocols to ensure service continuity.
  • Prepare monthly reports for call service level, including justification and actions plan for unmet service levels.
  • Manage surgery and procedure scheduling, including approvals, feedback, service recovery, and resource planning.
  • Monitor scheduling slots, report daily bed and surgery statuses, escalate resource shortages, and implement action plans based on data.
  • Requirements:
  • Proven experience in senior leadership roles within healthcare or related industries.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Able to work effectively in a fast-paced environment.

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