Senior/Executive, Bed and Surgical Booking

4 weeks ago

Singapore MOUNT ALVERNIA HOSPITAL Full time
Roles & Responsibilities

What's on Offer

  • Mission: Provide compassionate, excellent and holistic healthcare. Tagline:- Serve all with Love.
  • Company: Guided by Catholic values, as a missionary not-for-profit hospital, we reach out and serve all our patients and visitors with love, continue to make private healthcare accessible to our community by providing reasonable price points and bill transparency. We continue to be progressive to better serve current and future generations.
  • Values: Compassion, Humility, Integrity, Respect and Peace (CHIRP).
  • Work Satisfaction: An impactful role in shaping a high performing & engaging culture.

Who We Need

As a Senior/Executive Bed & Surgical Booking Office, you shall be responsible for providing excellent customer service to callers and communicating effectively with people from all levels. You must be able to plan and manage resources to ensure efficient scheduling of surgery slots and bed bookings. The role involves participating in daily operations, resolving appointment service lapses, implementing systemic improvements, and ensuring staff competency in the hospital's Scheduling and bed management applications.

Your Key responsibilities are:

  • Attending to incoming calls from internal and external stakeholders pertaining to operating theatre bookings/bed admission requests.
  • Ensure smooth daily operations of the Bed & Surgical Booking Office
  • Maintain service standards for scheduling and bed booking calls.
  • Ensures compliance with hospital policies
  • Participate in team performance management, staff motivation, manpower planning, and implementation of contingency protocols to ensure service continuity.
  • Prepare monthly reports for call service level, including justification and actions plan for unmet service levels.
  • Manage surgery and procedure scheduling, including approvals, feedback, service recovery, and resource planning.
  • Monitor scheduling slots, report daily bed and surgery statuses, escalate resource shortages, and implement action plans based on data.
  • Support hospital service standards by leading process improvements, updating documentation, and developing training materials for the Booking Office.

How to Succeed

  • Possess at least a Diploma in a relevant field.
  • Minimum 2 -3 years of experience in a healthcare/ call centre setting. Supervisory and/or Nursing experience preferred.
  • Strong communication and interpersonal skills.
  • Ability to communicate effectively with doctors, clinic managers, and hospital staff.
  • Proficient in Microsoft Office, SCM Scheduling, and Patient Flow systems.
  • Able to work on Saturdays.
Tell employers what skills you have

Customer Service Skills
CRM
Manpower Planning
Healthcare
Administration
Team Leader
Customer Service
Case Management
Humility
Scheduling
Call Center

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