Sr Executive, Bed Management

3 days ago

Singapore National Healthcare Group Full time $80,000 - $120,000 per year

Family Group: Administration

Reporting to the Manager, the Senior Executive will ensure a safe and smooth Operations Command Centre operations which include the core function/operations of Bed Management (BMU). Continuously improve Bed Management & Operations Command Centre operations and processes.

MAIN DUTIES AND RESPONSIBILITIES

SPECIFIC

Bed Management & Operations Command Centre Operations

  • Play a key co-ordination role in the effective utilization of all types of key resources such as bed/related resources, constantly matching demand and supply. The person will be a link with the various departments such as Emergency Department, BMU, Clinics, the Wards and Medical teams to ensure the efficient and effective flow of patients in the hospital.
  • Monitor and co-ordinate flow including admission and discharges to maximize beds usage and optimize resources.
  • Implement escalation policy to ensure appropriate management of patient flow through the hospital.
  • Provide statistics and reports to Management and other related departments.
  • Implement contingency and business continuity plans effectively.
  • Maintain an effective communication system for staff and colleagues from various departments in the hospital.
  • Attend to queries and complaints.
  • Lead and facilitate staff in enhancing work processes.
  • Any other duties or projects assigned by Management.

Improving Hospital / Department Operations

  • Work with BMU Operations Manager and as a team to implement systems and procedures to ease flow / capacity constraints and leverage on operations tools and IT to optimize resource allocations.
  • Perform regular analysis on flow / bed management related matters and propose relevant recommendations and enhancements
  • Suggest and implement improvements to raise productivity and achieve faster, better, affordable and safer patient care.
  • Develop and review Job Instructions and Job Improvements for department processes.
  • Participate in quality improvement and operationalisation projects.
  • Promote Hospital / Department improvement initiatives and establish collegiality and effective teamwork.

Staff Management

  • Assign staff's duties, plan roster and ensure optimal staffing level.
  • Lead staff in the implementation of hospitals' policies and development plan.
  • Communicate and disseminate relevant information to staff.
  • Identify training needs of staff and send staff for appropriate training to enhance staff's competency and development.
  • Manage operative staff performances.
  • Upkeep the team spirit, camaraderie and morale in executing various responsibilities
  • Counsel and discipline staff on disciplinary issues when necessary.
  • Orientate new staff to facilitate a smooth integration to existing team.

Documentation

  • Ensure all relevant forms, documents and data are properly kept, filed and disposed of in accordance to hospital policies.
  • Ensure records are maintained and data collated for submission to Management, MOH and other relevant parties.
  • Document the various OCC / BMU procedures.

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