Senior/Executive, Bed and Surgical Booking

3 days ago

Singapore MOUNT ALVERNIA HOSPITAL Full time
What's on Offer
  • Mission: Provide compassionate, excellent and holistic healthcare. Tagline:- Serve all with Love.
  • Company: Guided by Catholic values, as a missionary not-for-profit hospital, we reach out and serve all our patients and visitors with love, continue to make private healthcare accessible to our community by providing reasonable price points and bill transparency. We continue to be progressive to better serve current and future generations.
  • Values: Compassion, Humility, Integrity, Respect and Peace (CHIRP).
  • Work Satisfaction: An impactful role in shaping a high performing & engaging culture.

Who We Need
As a Senior/Executive Bed & Surgical Booking Office, you shall be responsible for providing excellent customer service to callers and communicating effectively with people from all levels. You must be able to plan and manage resources to ensure efficient scheduling of surgery slots and bed bookings. The role involves participating in daily operations, resolving appointment service lapses, implementing systemic improvements, and ensuring staff competency in the hospital's Scheduling and bed management applications.
Your Key responsibilities are:
  • Attending to incoming calls from internal and external stakeholders pertaining to operating theatre bookings/bed admission requests.
  • Ensure smooth daily operations of the Bed & Surgical Booking Office
  • Maintain service standards for scheduling and bed booking calls.
  • Ensures compliance with hospital policies
  • Participate in team performance management, staff motivation, manpower planning, and implementation of contingency protocols to ensure service continuity.
  • Prepare monthly reports for call service level, including justification and actions plan for unmet service levels.
  • Manage surgery and procedure scheduling, including approvals, feedback, service recovery, and resource planning.
  • Monitor scheduling slots, report daily bed and surgery statuses, escalate resource shortages, and implement action plans based on data.
  • Support hospital service standards by leading process improvements, updating documentation, and developing training materials for the Booking Office.

How to Succeed
  • Possess at least a Diploma in a relevant field.
  • Minimum 2 -3 years of experience in a healthcare/ call centre setting. Supervisory and/or Nursing experience preferred.
  • Strong communication and interpersonal skills.
  • Ability to communicate effectively with doctors, clinic managers, and hospital staff.
  • Proficient in Microsoft Office, SCM Scheduling, and Patient Flow systems.
  • Able to work on Saturdays.

  • Bed and Surgical Booking Professional

    2 weeks ago

    Singapore beBeeScheduling Full time

    Senior Booking Executive We are seeking a highly skilled Senior Booking Executive to lead our Bed and Surgical Booking Office. As a key member of our team, you will be responsible for providing exceptional customer service, managing resources efficiently, and ensuring smooth daily operations. Attending to incoming calls from internal and external...

  • Senior/Executive, Bed and Surgical Booking

    3 days ago

    Singapore MOUNT ALVERNIA HOSPITAL Full time

    What's on Offer Mission: Provide compassionate, excellent and holistic healthcare. Tagline:- Serve all with Love. Company: Guided by Catholic values, as a missionary not-for-profit hospital, we reach out and serve all our patients and visitors with love, continue to make private healthcare accessible to our community by providing reasonable price...

  • Senior/Executive, Bed and Surgical Booking

    2 weeks ago

    Singapore MOUNT ALVERNIA HOSPITAL Full time

    Roles & ResponsibilitiesWhat's on OfferMission: Provide compassionate, excellent and holistic healthcare. Tagline:- Serve all with Love. Company: Guided by Catholic values, as a missionary not-for-profit hospital, we reach out and serve all our patients and visitors with love, continue to make private healthcare accessible to our community by providing...

  • Senior/Executive, Bed and Surgical Booking

    2 weeks ago

    Singapore MOUNT ALVERNIA HOSPITAL Full time

    Roles & Responsibilities What's on Offer Mission: Provide compassionate, excellent and holistic healthcare. Tagline:- Serve all with Love. Company: Guided by Catholic values, as a missionary not-for-profit hospital, we reach out and serve all our patients and visitors with love, continue to make private healthcare accessible to our community by...

  • Senior Executive Booking Manager

    1 week ago

    Singapore beBeeBooking Full time $90,000 - $120,000

    Job Title: Senior Executive Booking ManagerWe are seeking a highly skilled and experienced Senior Executive Booking Manager to join our team.About the RoleThe Senior Executive Booking Manager will be responsible for managing the bed and surgical booking process, ensuring smooth daily operations of the office. This includes attending to incoming calls from...

  • Full Time Scheduling and Bed Booking Representative

    1 week ago

    Singapore beBeeRepresentative Full time

    Job Role: We are seeking a highly skilled Scheduling and Bed Booking Representative to join our team. As a key member of our operations, you will be responsible for ensuring exceptional service standards are maintained across all scheduling and bed booking calls. The successful candidate will be responsible for maintaining high levels of customer...

  • Full Time Scheduling and Bed Booking Representative

    2 weeks ago

    Singapore beBeeRepresentative Full time $60,000 - $72,000

    Job Role:We are seeking a highly skilled Scheduling and Bed Booking Representative to join our team. As a key member of our operations, you will be responsible for ensuring exceptional service standards are maintained across all scheduling and bed booking calls.The successful candidate will be responsible for maintaining high levels of customer satisfaction...

  • Booking and Scheduling Coordinator

    1 week ago

    Singapore beBeeAdministration Full time $45,000 - $60,000

    Job Title: Booking and Scheduling Coordinator","Job Summary: We are seeking a highly skilled Booking and Scheduling Coordinator to provide exceptional administrative support to our Bed and Surgical Booking Office.","Provide comprehensive administrative support to the Bed and Surgical Booking Office team.Evaluate and implement efficient scheduling processes...

  • Booking and Scheduling Coordinator

    7 days ago

    Singapore beBeeAdministration Full time

    Job Title: Booking and Scheduling Coordinator "," Job Summary: We are seeking a highly skilled Booking and Scheduling Coordinator to provide exceptional administrative support to our Bed and Surgical Booking Office. "," Provide comprehensive administrative support to the Bed and Surgical Booking Office team. Evaluate and implement efficient scheduling...

  • Booking and Scheduling Administrator

    5 days ago

    Singapore beBeeScheduling Full time $3,500 - $4,500

    Job Title Booking and Scheduling Administrator (Hospital Booking Office)Job ResponsibilitiesProvide administrative support to the Bed and Surgical Booking Office. Ensure timely and accurate scheduling of beds and procedures.Respond to calls professionally and within service standards. Follow appointment booking guidelines and SOPs.Disseminate updates from...