Strategic Account Growth Specialist

2 weeks ago

Singapore beBeeCustomerSuccess Full time $120,000 - $160,000
Lead Customer Success Account Manager Job Overview

As a highly skilled professional, you will be responsible for managing and growing key customer relationships, ensuring their success and satisfaction with our solutions.

You will act as a trusted advisor, driving product adoption, retention, and expansion opportunities within your portfolio of strategic accounts.

This is an individual contributor role requiring a proactive and experienced professional to join our team in Singapore.

Key Responsibilities:
  • Engage proactively with top customers to prevent risk, drive growth, and ensure successful renewals by delivering value, building executive relationships, and engaging key stakeholders.
  • Achieve financial and strategic targets, including revenue, bookings, billings, and retention.
  • Maintain an accurate, rolling forecast for your territory and communicate renewal risks to internal teams, developing resolution strategies as needed, including executive engagement.
  • Lead win-win negotiations for our strategic renewals, protecting and enhancing customer trust.
  • Conduct regular business reviews to ensure customers are adopting and gaining value from our products, and that our objectives are aligned.
  • Drive full adoption strategies across multiple products, leveraging key stakeholders within our ecosystem to deliver comprehensive solutions.
  • Serve as the primary point of contact for customer escalations, facilitating resolution on their behalf.
  • Collaborate with internal teams—such as Sales, Customer Success, Pricing, Legal, Revenue Operations, and Product Management—to develop growth and risk mitigation strategies for key accounts.
  • Advise customers on advanced features and best practices, acting as a trusted expert to identify process gaps and coordinate successful adoption and deployment.
  • Maximize account growth by identifying incremental opportunities and involving appropriate internal resources.
  • Act as a coach and advisor to the team, without direct people management responsibilities.
  • Analyze your portfolio to prioritize efforts based on usage, health, data, and behavioral patterns, ensuring optimal outcomes for both the customer and us.
  • Travel occasionally (up to 20%) to strengthen customer relationships and partnerships.
  • Adhere to best practices for internal processes, including opportunity management, data quality, CRM hygiene, quoting, and forecasting.

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