Wine Sales and Operations Specialist
17 hours ago
At Singapore Straits Wine Company PTE. LTD., we are seeking a highly motivated and organized Retail Operations Executive to join our team. The successful candidate will be responsible for day-to-day operations in our stores, participating in sales campaigns and delivering a smooth customer experience by aligning the fulfillment of the store's sales target orders.
Key Responsibilities:
- Work closely with HQ teams and stakeholders to maintain smooth operations and standards of work.
- Coordinate and facilitate the establishment of new stores and pop-up events.
- Collaborate and provide feedback to management to ensure the success of the store.
- Monitor stock on hand by store, inventory movements, and ensure adequate levels of stock and in-demand SKUs are represented in all stores in the assigned area.
- Manage and maintain the stock on hand inventory, financial or other assets of the company to reduce and eliminate any losses or wastage.
- Ensure shelves, displays, and wine racks are regularly dusted, organized, and visually appealing with proper labeling.
- Upsell, cross-sell related products, and inform and promote in-house promotions, members' programs, and upcoming events to customers.
- Ensure a quality customer service experience is provided across the stores, inquiries are handled quickly and effectively.
- Assist the team and address customer issues efficiently.
- Set a positive example, demonstrating integrity, and inspiring team members to perform at their best.
- Enhance communication skills and create a positive and productive communication environment within the team, leading to better understanding, collaboration, and overall success in the store.
- Any other operational duties assigned by management.
Requirements:
- Prior 1-year experience in wine sales is preferred or experience in F&B and/or wine bar.
- Passion in wines.
- WSET certified, food and hygiene certificate, Class 3 driving license will be an added advantage.
- Well-organized and good team player.
- Serviced-oriented and self-motivated.
- 6 days/ 44 hours work week.
Benefits:
- Professional development.
- Health Insurance.
- Medical benefit.
- Staff Discount.
- Staff Training.
- Sales Commission.
- Performance bonus.
- Phone & transport allowances.
Licensing
Customer Experience
Inventory
Property
Wine Sales
retail operations
Team Leading
Compliance
Digital Marketing
Wine
Communication Skills
Team Player
Customer Service
Health Insurance
Shipping
Customer Service Experience
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