Wine Sales and Operations Specialist

17 hours ago


Singapore SINGAPORE STRAITS WINE COMPANY PTE. LTD. Full time
Job Title: Retail Operations Executive

At Singapore Straits Wine Company PTE. LTD., we are seeking a highly motivated and organized Retail Operations Executive to join our team. The successful candidate will be responsible for day-to-day operations in our stores, participating in sales campaigns and delivering a smooth customer experience by aligning the fulfillment of the store's sales target orders.

Key Responsibilities:

  • Work closely with HQ teams and stakeholders to maintain smooth operations and standards of work.
  • Coordinate and facilitate the establishment of new stores and pop-up events.
  • Collaborate and provide feedback to management to ensure the success of the store.
  • Monitor stock on hand by store, inventory movements, and ensure adequate levels of stock and in-demand SKUs are represented in all stores in the assigned area.
  • Manage and maintain the stock on hand inventory, financial or other assets of the company to reduce and eliminate any losses or wastage.
  • Ensure shelves, displays, and wine racks are regularly dusted, organized, and visually appealing with proper labeling.
  • Upsell, cross-sell related products, and inform and promote in-house promotions, members' programs, and upcoming events to customers.
  • Ensure a quality customer service experience is provided across the stores, inquiries are handled quickly and effectively.
  • Assist the team and address customer issues efficiently.
  • Set a positive example, demonstrating integrity, and inspiring team members to perform at their best.
  • Enhance communication skills and create a positive and productive communication environment within the team, leading to better understanding, collaboration, and overall success in the store.
  • Any other operational duties assigned by management.

Requirements:

  • Prior 1-year experience in wine sales is preferred or experience in F&B and/or wine bar.
  • Passion in wines.
  • WSET certified, food and hygiene certificate, Class 3 driving license will be an added advantage.
  • Well-organized and good team player.
  • Serviced-oriented and self-motivated.
  • 6 days/ 44 hours work week.

Benefits:

  • Professional development.
  • Health Insurance.
  • Medical benefit.
  • Staff Discount.
  • Staff Training.
  • Sales Commission.
  • Performance bonus.
  • Phone & transport allowances.
Tell employers what skills you have

Licensing
Customer Experience
Inventory
Property
Wine Sales
retail operations
Team Leading
Compliance
Digital Marketing
Wine
Communication Skills
Team Player
Customer Service
Health Insurance
Shipping
Customer Service Experience

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