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Matriculation Operations Manager

1 week ago

Singapore NTU (Nanyang Technology University- Main Office-HR) Full time
About This Role

We are seeking an experienced professional to join our team as a Matriculation Operations Manager. In this role, you will play a critical part in the administration of matriculation, leave of absence, and programme withdrawal processes for graduate students.

You will be responsible for managing the end-to-end matriculation process, including scheduling, preparing communication materials, system setup, and coordination with the Office of Admissions. You will also manage issuance of student cards and digital IDs, resource planning, and transfer of student records from Admission to Academic systems.

In addition, you will supervise updates to changes in student particulars, conduct regular audits on updates, and manage transfer of student data to MOE. You will also prepare/coordinate provision of information/data on student and enrolment status to stakeholders and attend to ad-hoc requests/queries from stakeholders.

Key Responsibilities:
  • Matriculation Administration
    • Manage the end-to-end matriculation process for new students.
    • Manage issuance of student cards and digital IDs.
    • Resource planning.
    • Transfer of student records from Admission to Academic systems.
  • Student Particulars and Enrolment Records
    • Manage student enrolment records in compliance with data privacy policies.
    • Supervise updates to changes in student particulars.
    • Conduct regular audits on updates.
    • Manage transfer of student data to MOE.
    • Prepare/coordinate provision of information/data on student and enrolment status to stakeholders.
  • Student Study Pathways and Change of Programme
    • Manage student requests for change of programme, mode (full-time or part-time), and option of study (coursework only or cum dissertation).
    • Manage students' specialization records.
    • Resolve any issues with Schools.
  • Student Leave of Absence and Programme Withdrawal
    • Central oversight of leave of absence and withdrawal from the University.
    • Provide guidance to Schools and students on fee liability, policy, and processes.
    • Provide insights, with data and governance considerations, to academic leaders during review processes of appeal cases.
    • Ensure accurate setup of online application systems.
  • Policy and Process Review, Business-IT Alignment, Special Projects
    • Support business process streamlining, designing of workflows, process automation, and system enhancement.
    • Support development and review of policies and procedures.
    • Business partnering with Colleges, Schools, CITS, and admin departments on systems and processes.